KAREN Portillo
Halethorpe,MD
Summary
Treatment Plan Coordinator with significant expertise in patient education and account management. Skilled in scheduling and coordinating dental services to improve patient care outcomes. Bilingual communicator adept in navigating dental insurance processes for streamlined financial arrangements. Known for reliability and adaptability in dynamic healthcare settings.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Chesapeake Smiles
Odenton, MD
10.2022 - 02.2023
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Treatment Plan Coordinator
Arlington Dental Team
06.2017 - 09.2022
- Discussed treatment plans with patients, ensuring alignment with individual needs and financial options.
- Streamlined management of patient accounts and scheduling for dental services.
- Facilitated patient arrivals while conveying important information to the team for efficient service.
- Executed administrative requests for dental records and specialty appointments promptly.
- Assisted new patients with documentation requirements to enhance onboarding experience.
- Verified authorizations for visits, effectively reducing unauthorized care instances.
- Negotiated payment terms with customers to improve collection efficiency.
- Coordinated scheduling to maintain continuity of care across patient appointments.
Education
High School Diploma -
Bladensburg High School
06.2016
Skills
- Administrative and Office Support
- Office administration and scheduling
- Insurance verification and claims processing
- Document management
- Customer service and support
- Bilingual communication in Spanish and English
- Patient care coordination
- Appointment management
- Financial arrangements and accounts receivable
- Phone etiquette and reminder calls
- Multitasking and reliability
- Insurance verification
- Patient care coordination
- Treatment plan coordinator
LANGUAGES
Spanish
Full Professional
Timeline
Treatment Coordinator
Chesapeake Smiles
10.2022 - 02.2023
Treatment Plan Coordinator
Arlington Dental Team
06.2017 - 09.2022
High School Diploma -
Bladensburg High School