Christina Parker
Upper Marlboro,MD
Summary
Dynamic and results-driven, with extensive experience, excelling in customer service and insurance verification. Proven ability to enhance patient experiences while leading teams and implementing effective marketing strategies. Proficient and skilled in organization, ensuring seamless operations and optimal patient care.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Dynamic Dental
Silver Spring, MD
09.2021 - 09.2025
- Delivered exceptional customer service to enhance patient experience.
- Prepared and presented treatment plans recommended by physicians, discussing various financial options with patients.
- Coordinated appointment scheduling to optimize office efficiency.
- Verified insurance coverage for patients, ensuring accurate billing processes.
- Managed incoming phone calls with professionalism and efficiency.
- Executed proper sterilization protocols for instruments to maintain a safe environment.
- Oversaw front desk ordering processes to ensure necessary supplies were available.
- Developed and implemented marketing strategies to attract new patients.
- Facilitated the sending and receiving of referrals to and from other healthcare providers.
- Collected fees for service, maintaining accurate financial records.
- Acted as a liaison between management and clinical/support staff to streamline communication and operations.
- Led front office staff, promoting an effective team environment.
Medical Scribe
Maryland Oncology Hematology
Silver Spring, MD
06.2019 - 01.2021
- Executed scribe duties by composing accurate legal clinical notes for patients following consultations.
- Supported the physician in responding to emails, facilitating timely communications.
- Engaged with patients via phone on behalf of the physician, providing necessary information and support.
- Arranged laboratory orders for patients to ensure timely testing and diagnostics.
- Monitored patients' health in collaboration with the physician, ensuring optimal care delivery.
- Coordinated scheduling of meetings for the physician, maximizing use of time.
Call Center Specialist
Maryland Oncology Hematology
Silver Spring
04.2019 - 06.2019
- Managed a high-volume multi-line phone system with efficiency and professionalism.
- Communicated important messages to doctors and nurse practitioners promptly.
- Coordinated scheduling for new and existing patient appointments, improving patient flow.
- Conveyed medical advice from doctors to patients, ensuring clarity and understanding.
- Performed miscellaneous office duties to support overall operations.
Front Desk Supervisor
Belmont Plastic Surgery
Chevy Chase
07.2018 - 03.2019
- Handled a multi-line phone system (6 lines) with professionalism under pressure.
- Scheduled appointments for patients and representatives, ensuring a seamless experience.
- Managed office supply orders for both locations to maintain necessary stock levels.
- Supported doctors and nurses by assisting with patient transport post-surgery and serving as a witness during appointments.
- Accurately entered insurance information to streamline billing processes.
- Executed sterilization of surgical instruments to ensure compliance with safety standards.
- Marketed and sold aesthetic products (creams, Botox, fillers, and additional services).
Education
Some College (No Degree) - Sociology
PGCC
Skills
- Analysis skills
- Insurance verification
- Organization
- Sales
- Outpatient Support
- Customer service
- MS Outlook
- Medical administrative support
- Fair Housing regulations
- Team leading
- Troubleshooting
- Google Suite
- Human resources
- MS Office
- Staff supervision
- Instrument Sterilization
- Data management
- EClinical Works
- ITero
- Eaglesoft program
Timeline
Treatment Coordinator
Dynamic Dental
09.2021 - 09.2025
Medical Scribe
Maryland Oncology Hematology
06.2019 - 01.2021
Call Center Specialist
Maryland Oncology Hematology
04.2019 - 06.2019
Front Desk Supervisor
Belmont Plastic Surgery
07.2018 - 03.2019
Some College (No Degree) - Sociology
PGCC