Katia Romero
Columbus,OH
Summary
- Achieved the highest Average Brand (AB) score in the Ohio subregion, reflecting top performance in operations, training, and guest experience.
- Consistently received the best food safety and facilities inspection scores across all stores in the district, ensuring compliance and operational excellence.
- Led the region with the highest PAC vs. Plan performance in Central Ohio, directly contributing to sales growth and profitability.
- Recognized by leadership for driving culture change, building high-performing teams, and maintaining company standards at scale.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Westar Dental
06.2025 - Current
- Coordinated patient treatment plans, consultations, and financial arrangements, specializing in All-on-X full arch implant cases.
- Educated patients on treatment options, implant procedures, and long-term oral health benefits, ensuring full understanding and case acceptance.
- Managed patient scheduling, consultations, and follow ups to maintain continuity of care and improve case conversion rates.
- Presented and explained financial options, insurance benefits, and third-party financing, resulting in increased patient acceptance for high-value procedures.
- Served as primary point of contact for patients, providing compassionate support and ensuring exceptional patient experience throughout the surgical and restorative phases.
Restaurateur
Chipotle Mexican Grill
Columbus
07.2018 - 06.2025
- Led onboarding and training of new team members and managers, ensuring consistent adherence to Chipotle’s high standards for food safety, quality, and guest experience.
- Managed in store training programs, evaluated performance, and provided ongoing coaching to develop team skills and leadership capabilities.
- Collaborated with Field Leader to identify top talent and build succession plans, resulting in 22 internal promotions.
- Ensured compliance with all operational procedures, achieving 100% on ecosure, health department, facilities audits and maintaining top tier food safety.
- Trained across all positions, supporting day-to-day operations and stepping in to lead shifts as needed to ensure smooth service during peak hours.
- Analyzed operational data and KPIs to guide decision-making, improve profitability, and optimize staffing, scheduling, and labor efficiency.
Skills
- P&L Analysis & Cost Control – Proficient in interpreting Profit & Loss statements to identify opportunities for improving labor, food cost, and controllable expenses
- Labor & Scheduling Optimization – Trained managers on aligning staffing levels with sales forecasts to maintain productivity and reduce labor percentage
- Inventory & COGS Management – Ensured accurate inventory practices and educated teams on reducing waste and controlling cost of goods sold
- Leadership Coaching – Developed crew and managers for promotion by providing structured feedback, goal setting, and skills-based mentorship
- KPI-Driven Decision Making – Utilized key performance indicators to identify gaps, track improvements, and guide training initiatives tied to financial performance
Timeline
Treatment Coordinator
Westar Dental
06.2025 - Current
Restaurateur
Chipotle Mexican Grill
07.2018 - 06.2025