Heather Mabee
Tampa,FL
Summary
Accomplished and energetic Orthodontic Treatment Coordinator with a solid history of achievement in great patient services. Motivated with strong organizational and prioritizing abilities. Areas of expertise include excellent communication skills, dental knowledge and self-confidence.
Overview
25
25
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Treatment Coordinator
Bivens Orthodontics
Tampa, FL
06.2015 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Increased overall revenue of dental office by 76% by achieving production goals set forth by corporate office.
- Case acceptance and signed contracts.
- Consult with doctor as necessary when coordinating patient care.
- Reviewed X-rays to help patients determine best treatments.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Patient Clinical Assistant
Ridgemoor Family Dentistry
Palm Harbor, Florida
01.1997 - 06.2015
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Education
Expanded Function Dental Assistant Certification
University of Florida
Gainesville, FL 1997 - 1997
Associate of Arts -
St Petersburg Junior College
Tarpon Springs, FL 1995 - 1997
Skills
- Getting patients to sign up for orthodontic treatment at Bivens instead of the competitors
- Presenting treatment and listening to patients needs
- Gaining trust from the patient
- Patient Care Standards
- Detail-Oriented
- Teamwork and Collaboration
- Relationship Building
- Organization and Prioritization
- Treatment Planning
- Payment Collections
Certification
CPR Certified
Timeline
Treatment Coordinator
Bivens Orthodontics
06.2015 - Current
Expanded Function Dental Assistant Certification
University of Florida
1997 - 1997
Patient Clinical Assistant
Ridgemoor Family Dentistry
01.1997 - 06.2015
Associate of Arts -
St Petersburg Junior College
1995 - 1997
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