Hannah Ray
Fort Worth,TX
Summary
Motivational leader and organizational problem-solver with customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Smile Doctors
Arlington, TX
07.2023 - Current
- Complete understanding of insurance benefits and verification processes
- Value based sales encompassing patient experience
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues. Responsible for working all necessary reports. Follow up on all start-needed growth guidance, between phases, etc.
- Thoroughly studied patients' X-rays to help determine the best treatments for dental ailments and conditions.
- Established strong work network by building professional relationships with physicians and fellow employees. Help maintain relationships with referring dentists.
RDA - Clinic Lead
Smile Doctors
Bellbrook, TX
05.2022 - 07.2023
- Managed inventory of supplies ensuring adequate stock levels were maintained at all times.
- Managed clinic flow to ensure timely appointments
- Managed all SDA alerts and virtual appointments
Front Desk Agent
The Sinclair Hotel
Fort Worth, TX
05.2022 - 02.2023
- Handled billing
- Greeted incoming guests warmly, and shared information on policies and amenities.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Supervised daily operations of hotel front desk, housekeeping, and maintenance in absence of manager.
Treatment Coordinator/RDA
Lake Country Dental
Fort Worth, TX
08.2020 - 05.2022
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Protected patients by sterilizing instruments and equipment between every consultation. Maintained team members with proper OSHA processes
- Trained newly hired top talent to fill key positions and maximize productivity.
- Analyzed employee skill levels and implemented new techniques to boost staff knowledge.
- Provided all things as lead orthodontic assistant
RDA
Hudson Oaks Family Dentistry
Hudson Oaks, TX
08.2017 - 02.2020
- Provided chair side assistance and front and back management for busy dental office. Assisted in sterilization of dental equipment, oversaw all office and dental equipment. Assisted in ordering of supplies and invoicing/billing of patients.
- Provided and trained dental assistants on all x-ray procedures, set ups, proper procedures for each dentist's specific standards
RDA, West Bluff Dental Care
Granbury, TX
01.2016 - 01.2018
- I assisted in root cananls, fillings, crowns dentures implant surgeries including taking CBCT scans, six month smiles ( bracketed braces) of which I did the monthly adjustments
- Scanning with the E4D system; I fabricated and glazed same day crowns
- Taking impressions, pouring models, bleach trays, denture adjustments, crown adjustments
- I am proficient in dentrix
- Lastly, I organized and setup all of my offices bi-weekly supply orders from multiple different vendors, and streamlined the process to where we could quickly order anything from our online accounts.
Front Desk Agent
Holiday Inn Express Hotel
Weatherford, TX
03.2014 - 12.2015
Office Manager
West FW Lifestyle Magazine
Fort Worth, TX
01.2014 - 12.2015
Office Manager
Indeca Energy
Mineral Wells, TX
01.2011 - 01.2014
Office Manager
Westridge Oil and Gas
Mineral Wells, TX
01.2008 - 01.2011
Education
Registered Dental Assistant Certification Focus Hands-on Dental Assisting Training -
Texas Academy of Dental Assisting
09.2014
diploma -
Weatherford High School
Skills
- DENTAL ASSISTING SKILLS
- All areas of dental and orthodontic skills reaching clinical lead
- TREATMENT COORDINATOR SKILLS
- Comprehensive Sales Management for Orthodontic Treatments
- Experienced high level orthodontic treatment coordinator
- OFFICE MANAGER SKILLS:
- Dentrix, Open Dental, MS Word, Excel, PowerPoint, Outlook, and Publisher; QuickBooks and Roughneck; AR/AP Management, Spreadsheets/Reports, Google Earth maps
Certification
Texas State Board of Dental Examiners - Registered Dental Assistant
CPR Certified
Timeline
Treatment Coordinator
Smile Doctors
07.2023 - Current
RDA - Clinic Lead
Smile Doctors
05.2022 - 07.2023
Front Desk Agent
The Sinclair Hotel
05.2022 - 02.2023
Treatment Coordinator/RDA
Lake Country Dental
08.2020 - 05.2022
RDA
Hudson Oaks Family Dentistry
08.2017 - 02.2020
RDA, West Bluff Dental Care
01.2016 - 01.2018
Front Desk Agent
Holiday Inn Express Hotel
03.2014 - 12.2015
Office Manager
West FW Lifestyle Magazine
01.2014 - 12.2015
Office Manager
Indeca Energy
01.2011 - 01.2014
Office Manager
Westridge Oil and Gas
01.2008 - 01.2011
Registered Dental Assistant Certification Focus Hands-on Dental Assisting Training -
Texas Academy of Dental Assisting
diploma -
Weatherford High School
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