Nicole Branch
Jefferson City,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Treatment Coordinator
Stadium Dental Center
Jefferson City, MO
02.2022 - 01.2024
- Accurately input patient data into EHR
- Scan all necessary documents into appropriate chart
- Update patient demographics to reflect the timeliest information
- Maintain patient confidentiality
- Submit insurance claims/pretreatment estimates and work denied claims for payment
- Dental Assisting and equipment sterilization.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Researched billing issues, scheduled appointments and verified insurance coverage.
MO Donated Dental Services Coordinator
Dental Lifeline Network
Remote In Jefferson City, MO
07.2021 - 02.2022
- Screen elderly, disabled and medically fragile applicants for eligibility into program
- Perform intake interview with patient & reinforce program guidelines and expectations
- Utilize critical thinking skills to determine if the patient dental needs match clinician's preferences
- Transfer application and intake information into database and create detailed patient history
- Fax or e-mail patient referral to dentist and follow-up with phone call to gain consultation
- Discuss treatment plan with office staff or clinician and secure specialist and/or laboratory volunteers when/if treatment indicates
- Follow each patient treatment with offices through close of case and ensure all documentation is accounted for
- Maintain database for accuracy.
Scheduling & Precertification
Capital Region Medical Center
Jefferson City, MO
01.2001 - 03.2021
- Schedule MRI, PET and CT scans
- Inspect orders for accurate CPT and diagnosis codes
- Educate and advise ordering clinicians of appropriate or alternative procedures when insurance mandates
- Verbally explain test procedures and preparation to patients.
- Scheduled appointments with patients to gather information and explain benefits processes.
- Enhanced interdepartmental collaboration through effective communication with case managers, physicians, and billing departments.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
Education
Associate of Applied Science - HEALTH INFORMATION TECHNOLOGY
STATE FAIR COMMUNITY COLLEGE
Sedalia, MO01.2022
Skills
- Registered Health Information Technician Credentials
- Certified Coding Associate Credentials
- EHR
- American Health Information Management Association Member
- HIPAA Compliance
- Microsoft Office including Excel, Access, Meditech, AS4000, Dentrix
- Data Entry/typing
- Medical/Dental terminology
- ICD-10 & CPT coding
- Customer service
- Database management
- Chairside dental assisting
- Medical and Dental office scheduling
- Precertification of high-tech imaging scans
- Workers' compensation knowledge
- Medicare, Medicaid, Commercial insurances
Personal Information
Title: REGISTERED HEALTH INFORMATION TECHNICIAN, CERTIFIED CODING ASSOCIATE
Timeline
Treatment Coordinator
Stadium Dental Center
02.2022 - 01.2024
MO Donated Dental Services Coordinator
Dental Lifeline Network
07.2021 - 02.2022
Scheduling & Precertification
Capital Region Medical Center
01.2001 - 03.2021
Associate of Applied Science - HEALTH INFORMATION TECHNOLOGY
STATE FAIR COMMUNITY COLLEGE