MADDILYN MCELROY
Lake Havasu city,Arizona
Summary
Dedicated Treatment Coordinator experienced in navigating financial options and dental plans. Delivered effective communication of treatment plans and payment contracts through thorough consultations and interviews. Focused on enhancing patient experience while managing multiple tasks and addressing interruptions.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Havasu orthodontics
Lake Havasu City, Az
05.2026 - Current
- Coordinated patient appointments and treatment schedules for efficient workflow.
- Communicated treatment plans and options clearly to patients and families.
- Collaborated with orthodontists to ensure seamless patient care experiences.
- Addressed patient inquiries and concerns with professionalism and empathy consistently.
- Assisted with patient financial arrangements and insurance verifications promptly.
- Managed patient records using orthodontic software systems effectively.
- Provided education and resources to help patients understand their treatment options.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
Housecleaning
Self Employed Services
Lake Havasu City, Az
03.2020 - Current
- Developed customized cleaning plans based on client preferences and needs.
- Communicated effectively with clients to ensure satisfaction and address concerns.
- Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows thoroughly to enhance visibility and appeal. inside and outside as needed.
- Washed windows inside and outside.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Returned rooms to occupant-ready status to satisfy future guests.
- Prepared rooms for future guests by ensuring cleanliness and comfort. to occupant-ready status to satisfy future guests.
Dental Assistant
Serenity Dental
Lake Havasu City, Az
01.2026 - 05.2026
- Assisted dentist in performing dental procedures such as fillings, crowns, bridges, extractions and root canals.
- Assisted dentists during restorative procedures such as crowns, bridges, fillings, implants.
- Assisted oral surgeons during procedures, ensuring instruments were ready and sterile.
- Prepared patients for surgery by explaining procedures and answering questions.
- Monitored patients' vital signs during procedures, providing support when needed.
- Prepared treatment rooms by setting up instruments, supplies, and medications needed for procedures.
- Assisted oral surgeon during surgical procedures by preparing instruments and ensuring a sterile environment.
- Greeted patients at arrival, escorted them to the surgical area, and organized necessary preparations for their procedures.
- Sutured wounds closed following surgical operations.
- Educated patients on post-operative care and follow-up appointments after surgery.
- Instructed patients on proper home care techniques following oral surgery.
- Assisted dental technicians in fabricating prosthetics, crowns and bridges from wax impressions and models.
Phlebotomist
Maggie’s lab cab
Lake Havasu City, Az
03.2025 - 01.2026
- Collected blood samples using venipuncture and capillary techniques.
- Ensured accurate labeling and documentation of samples for testing.
- Verified patient information prior to specimen collection.
- Communicated effectively with patients to alleviate anxiety during procedures.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Adhered to safety protocols for handling biological materials and waste disposal.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Maintained cleanliness and organization of workstations and equipment.
Delivery Driver
Dominos
Lake Havasu City, Arizona
04.2017 - 07.2022
- Delivered orders promptly, enhancing customer satisfaction through exceptional service.
- Checked delivery addresses and verified correct package delivery.
- Coordinated multiple tasks effectively while ensuring timely delivery of goods.
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
- Developed positive relationships with customers through friendly interactions.
- Focused on learning new skills and staying updated with industry changes.
- Prepared food items according to established recipes and menus, ensuring proper portioning and food safety regulations were followed.
- Cultivated strong customer relationships through friendly interactions, contributing to repeat business.
Education
Nationally Certified Phlebotomist - Phlebotomy
Maggie’s Lab Cab
Lake Havasu City, Az 05.2025 - 07.2025
High School Diploma -
Kingdom Outreach Academy
Lake Havasu City, ArizonaSkills
- Orthodontic software
- Patient Education
- Scheduling patients
- Treatment Scheduling
- Order Verification
- Payment Collection
- Insurance expertise
- Coverage verification
- Record management
- Clinical records
- Financial management
- Healthcare regulations
- Communication skills
- Customer Service
- Client relations
- Team collaboration
- Problem-Solving
- Problem solving
- Time management
- Detail-oriented
- Empathy
- HIPAA compliance
- Room preparation
- Dispatch Communication
- Radiology Coordination
- Oral health care
- Office management
- Treatment Scheduling
Timeline
Treatment Coordinator
Havasu orthodontics
05.2026 - Current
Dental Assistant
Serenity Dental
01.2026 - 05.2026
Nationally Certified Phlebotomist - Phlebotomy
Maggie’s Lab Cab
05.2025 - 07.2025
Phlebotomist
Maggie’s lab cab
03.2025 - 01.2026
Housecleaning
Self Employed Services
03.2020 - Current
Delivery Driver
Dominos
04.2017 - 07.2022
High School Diploma -
Kingdom Outreach Academy