KaLaura Gentner
Seminole,FL
Summary
Individual with drive and initiative, thorough attention to detail, with excellent time management and task prioritization skills. Working directly with patients face to face and over the phone. Seeking an opportunity to make a difference within my community, while helping citizens and first responders.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Bayshore Family Dental
Dunedin, FL
04.2024 - Current
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Maintained a professional attitude while providing excellent customer service.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Developed relationships with customers through friendly interactions over the phone.
- Coordinated the delivery of care between various departments within the facility.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Managed patient scheduling, appointment reminders, and follow-up calls.
Pharmacy Technician
CVS Pharmacy
Clearwater, FL
05.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients via phone and in person by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times via phone and in person.
CERTIFIED ORTHODONTIC ASSISTANT
INSOFT AND HURST ORTHODONTICS
06.2020 - Current
- Assisted orthodontists with patient examinations and treatment planning.
- Provided chairside assistance to orthodontists during patient visits, including sterilizing instruments and setting up trays.
- Instructed patients on proper care of braces and other orthodontic appliances.
- Maintained inventory of dental supplies and equipment.
- Performed x-rays, impressions, photographs, cephalometric analysis, study models, and intraoral scans for diagnostic purposes.
- Fabricated retainers, night guards, occlusal splints and other removable appliances as instructed by the orthodontist.
- Scheduled appointments for patients in a timely manner in person and over the phone.
- Greeted patients upon arrival to the office and checked them in for their appointment.
- Made follow-up calls to confirm upcoming appointments.
- Processed payments from patients at the time of service or through online payment portals.
- Educated parents and guardians about preventative oral health care habits for their children.
- Assisted in developing marketing materials such as brochures and flyers.
FRONT DESK RECEPTIONIST
ROWE ORTHODONTICS
- 06.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors in person and over the phone.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Certificate of Competency for Orthodontic Expanded Duties of Dental Auxiliary Personnel -
Graduate of Pinellas Park High School
Skills
- Strong verbal and written communication skills
- Proficient in Dolphin (orthodontic software)
- Solid in Excel and Microsoft tools
- Adaptable
- Time management
- Team player
- Insurance Verification
- Patient Relations
- Critical Thinking Skills
- Fast learning
Timeline
Treatment Coordinator
Bayshore Family Dental
04.2024 - Current
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
CERTIFIED ORTHODONTIC ASSISTANT
INSOFT AND HURST ORTHODONTICS
06.2020 - Current
FRONT DESK RECEPTIONIST
ROWE ORTHODONTICS
- 06.2020
Certificate of Competency for Orthodontic Expanded Duties of Dental Auxiliary Personnel -
Graduate of Pinellas Park High School
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