Christina Martinez
Lansing,KS
Summary
Dynamic Patient Treatment Coordinator with a proven track record at Leavenworth Family Dental, excelling in patient care and appointment scheduling. Adept at managing electronic health records while ensuring HIPAA compliance. Recognized for exceptional communication skills and a compassionate approach, enhancing patient satisfaction and streamlining care coordination.
Overview
6
6
years of professional experience
Work History
Patient Treatment Coordinator
Leavenworth Family Dental
10.2024 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Assisted patients in understanding treatment plans and insurance coverage options.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between dental staff and patients to address inquiries promptly.
- Educated patients on available treatment options, enabling informed decision-making for optimal health outcomes.
- Provided empathetic support to patients during difficult moments, demonstrating compassion and understanding in challenging situations.
- Served as a reliable point-of-contact for both patients and healthcare providers, facilitating effective communication channels during care coordination.
- Managed patient records with accuracy and confidentiality, maintaining compliance with HIPAA regulations.
Front Office Associate
KMC Dermatology
08.2023 - 06.2024
- Managed patient scheduling and appointment confirmations, ensuring optimal clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns efficiently.
- Coordinated insurance verification processes to ensure coverage prior to appointments.
- Collaborated with clinical staff to streamline front office operations and enhance patient experience.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Administrative Assistant
Twin Oaks Health & Rehab
04.2022 - 08.2023
- Managed scheduling for staff and patient appointments, ensuring efficient use of resources.
- Processed incoming correspondence and documentation, maintaining organized records for easy access.
- Assisted in preparing reports and presentations, enhancing communication within the team.
- Coordinated office supplies inventory, streamlining procurement processes to reduce costs.
- Implemented filing systems that improved document retrieval times and accuracy.
- Developed workflows that increased administrative efficiency and reduced turnaround times for tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Childcare Educator
Little Leaders of KCK
05.2020 - 11.2021
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a safe and nurturing environment, promoting emotional and social development among children.
- Engaged children in interactive activities, encouraging creativity and critical thinking skills.
- Collaborated with parents to discuss child progress and address individual needs effectively.
- Monitored daily activities, ensuring adherence to safety protocols and educational standards.
- Organized group activities that promoted teamwork, cooperation, and conflict resolution among children.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
- Provided individualized instruction and support to meet personal needs of each child.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Prepared children for a seamless transition to the next level of education by focusing on key foundational skills in literacy, numeracy, and social-emotional development.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Contributed to the development of age-appropriate curriculum materials that aligned with state standards for early childhood education programs.
- Managed behavior issues effectively using appropriate techniques such as redirection or time-out methods when necessary.
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Implemented curriculum to enhance classes with learning-focused activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
Education
GED - General
Saint Mary's College Outfront Adult Education Center
Leavenworth, KSSkills
- Professionalism and ethics
- Privacy and confidentiality
- Medical terminology
- Appointment scheduling
- Healthcare systems
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Organizational skills
- HIPAA compliance
- Patient safety
- Verbal and written communication
- Creative problem solving
- Patient confidentiality
- Office administration
- Relationship building
- Patient documentation
- Patient registration
- Documentation
- Goal setting
- Patient records management
- Follow-up care
- Scheduling
- Payment collection
- Policy compliance
- Performance improvement
- Process improvements
- Articulate communication
- Monitoring tools
- Cross-functional teamwork
- Patient outreach and Follow-up
- Proficient in software
- Filing and recordkeeping
- Organizational standards
- Database coordination
- Administrative supervision
- HIPAA protocol adherence
- Billing statement processing
- Patient satisfaction
- Payment arrangements & negotiation
- Medical record requests
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Registration and scheduling
- Caring and empathetic
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Documenting and recording information
- Reliability and dedication
- Communicating to patients and families
- Patient confidentiality and data security
- Resolving problems
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Office management
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Professional and mature
- Documentation and reporting
- Microsoft PowerPoint
- Prioritization
- Resourceful
- Team bonding
Timeline
Patient Treatment Coordinator
Leavenworth Family Dental
10.2024 - Current
Front Office Associate
KMC Dermatology
08.2023 - 06.2024
Administrative Assistant
Twin Oaks Health & Rehab
04.2022 - 08.2023
Childcare Educator
Little Leaders of KCK
05.2020 - 11.2021
GED - General
Saint Mary's College Outfront Adult Education Center