Ashly Quintero
Bradenton,FL
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Head Cashier
The Home Depot
11.2022 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Waitress
Taco Jalisco
07.2020 - 10.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
GED -
Bayshore High School
Bradenton, FL07.2023
Skills
- Bilingual
- Inventory reporting
- Signage Updates
- Assignment Delegation
- Money Transfer Systems
- Till Counting
- Team Contribution
- Cash Register Operation
- Cash Handling
- Team Leadership
- Verbal Communication
- Customer Service
- New Hire Training
- Team Discipline Management
- Adaptable and Flexible
Timeline
Head Cashier
The Home Depot
11.2022 - Current
Waitress
Taco Jalisco
07.2020 - 10.2021
GED -
Bayshore High School