Ashly Rodriguez Silva

Dallas

Summary

Compassionate and highly organized healthcare administrative professional with extensive experience coordinating care for geriatric and homebound patients in a mobile wound care setting. Skilled in patient intake, referral coordination, insurance verification, provider communication, and resolving barriers to care. Known for building strong relationships with patients, families, providers, pharmacies, and community resources while ensuring clear communication and consistent follow-through.

Overview

years of professional experience

Work History

Admin Manager /Lead Patient Care Coordinator

FirstMed Healthcare

01.2024 - Current

Coordinate care for primarily geriatric and homebound patients receiving mobile wound care services
Manage the full patient intake and admissions process from referral through first appointment scheduling
Verify insurance coverage, review patient demographics and medical documentation, and maintain accurate electronic health records
Communicate daily with patients, caregivers, referral sources, providers, pharmacies, and specialists to ensure continuity of care
Coordinate referrals to specialists including primary care, infectious disease, vascular, orthopedic, and podiatry providers
Track referral status and proactively follow up to ensure patients receive timely appointments and services
Assist patients with medication-related issues, including coordinating pharmacy communication and arranging medication deliveries when needed
Relay laboratory and diagnostic imaging results to patients while ensuring provider instructions are clearly communicated and understood
Document all patient interactions, follow-up activities, and care coordination efforts thoroughly within EHR systems
Help resolve barriers to care by identifying practical solutions for transportation, scheduling, communication, and healthcare access challenges
Collaborate closely with clinical staff and scheduling teams to ensure smooth coordination of patient services
Utilize multiple EHR systems and web-based healthcare tools to maintain organized and efficient workflows
Provide compassionate, patient-centered support to elderly patients and families navigating complex healthcare needs
Served as primary point of contact for patients, caregivers, providers, and referral sources

Waitress

El Refran Mexican Buffet

04.2018 - 09.2018

Collaborating with kitchen staff was essential to ensure orders were prepared correctly and promptly. This position helped hone communication skills and the ability to work in a fast-paced environment.
Consistently received positive feedback from customers for prompt and friendly service.
Effectively managed high-volume dining periods, ensuring customer satisfaction.
Built strong communication and problem-solving skills through daily customer interaction

Education

Bachelor of Science - Kinesiology

University of North Texas

Denton, TX

06.2025

Associate of Science - undefined

Dallas College

Farmers Branch, TX

05.2022

Skills

Compassionate Patient Communication
Geriatric Patient Support
Bilingual: English & Spanish
Healthcare Navigation Assistance
Insurance Verification & Benefits Coordination
Patient Intake & Admissions

EHR & Medical Documentation
Care Follow-Up & Case Tracking
Google Docs, Google Sheets & Microsoft Office
Problem Solving & Resource Coordination
Multitasking & Organization
Fast Learner & Adaptable

LANGUAGES

English - Native speaker

Spanish - Native speaker

Timeline