Ashly Utate
Business Analyst
Allentown,PA
Summary
Highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Graduated in Software Development Technologist and pursuing a Bachelor in Business Administration. Enthusiastic about learning more about the Business Analyst industry and building a solid career foundation in Data Analyst.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
St Luke's Healthcare System
Allentown, PA
06.2023 - Current
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases using Epic.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
Manager
El Jefes Taqueria
Bethlehem, PA
08.2021 - 06.2023
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Accomplished multiple tasks within established timeframes.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits.
Social Media Specialist
Infinite Group
Santo Domingo, República Dominicana
12.2019 - 02.2021
- Used various market research tools and techniques to gather, analyze and interpret data.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Researched and evaluated potential new markets and products.
- Established and managed relationships with external data providers and research vendors.
- Tracked key metrics and developed spreadsheets and data models.
- Utilized specialized software to capture and process data.
Website Developer Intern
Infinite Group
Santo Domingo, República Dominicana
08.2019 - 11.2019
- Improved website functionality by redesigning, updating and implementing Wordpress codes, plug ins and extensions.
- Wrote clear, clean code for various projects.
- Partnered with team members to learn best practices in software design.
- Analyzed source code to identify functionality issues.
- Delivered project reports and milestone updates to supervisor.
- Developed user-friendly web forms with validation and error handling.
- Optimized web applications for speed, scalability and security.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
Education
Bachelor of Science - Business Administration And Management
Metropolitan International University MIU
Pembroke Pines, FL12.2023
Associate of Science - Software Development
ITLA Technological Institute De Las Américas
Santo Domingo, República Dominicana12.2019
High School Diploma -
Technical Institute Divina Providencia
Santo Domingo, República Dominicana12.2017
Skills
- Analytical Tool Implementation
- Statistical Analysis
- Database Programming and SQL
- HubSpot
- Advanced Excel Spreadsheet Functions
- BI Tool and System Design
- Business Management
- Agile Principles
- Critical Thinking
- Attention to Detail
- Reading Comprehension
Certification
- Certified Scrum Product Owner, Scrum Alliance - Certified on 01/20/2023 Active trough 01/20/2025.
- Currently Pursuing a Data Analyst Certificate - Google Career Certificates.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Medical Receptionist
St Luke's Healthcare System
06.2023 - Current
Manager
El Jefes Taqueria
08.2021 - 06.2023
Social Media Specialist
Infinite Group
12.2019 - 02.2021
Website Developer Intern
Infinite Group
08.2019 - 11.2019
Bachelor of Science - Business Administration And Management
Metropolitan International University MIU
Associate of Science - Software Development
ITLA Technological Institute De Las Américas
High School Diploma -
Technical Institute Divina Providencia