Ashly Valenzuela
Louisville,KY
Summary
Detail-oriented professional with extensive experience in administrative support and procedure documentation, seeking leverage expertise in a challenging new role. Demonstrated ability to develop and implement administrative processes that enhance efficiency and accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dermatopathology Administrative Assistant
Associates in Dermatology
Louisville, KY
12.2021 - Current
- Developed and authored the comprehensive administrative assistant manual to streamline administration and training processes.
- Managed access control for sensitive areas, ensuring that only authorized individuals gained entry.
- Exhibited exemplary crisis management skills in high-pressure situations, ensuring seamless office functionality and patient satisfaction.
- Cultivated a culture of clear and effective communication, resolving patient inquires with diplomacy and professionalism.
- Demonstrated exceptional typing skills, consistently processing documentation at a rate of over 60 words per minute.
- Efficiently managed the processing of an average of 40 diagnoses per day, ensuring accuracy and timeliness in a fast-paced medical setting.
- Managed consultations from outside facilities, coordinating and ensuring a 4-day turnaround time to enhance service delivery and inter-facility collaboration.
Medical Receptionist
Associates in Dermatology
Louisville, KY
12.2021 - 07.2023
- Played a pivotal role in safeguarding patient privacy and compliance by meticulously verifying insurance and demographic details against healthcare standards.
- Demonstrated proficiency in multi-tasking and prioritizing duties in a fast-paced environment, ensuring the smooth and efficient operation of the reception area.
- Managed high-volume telephone calls for over 30 providers, coordinating communications and ensuring responsive service.
- Checked in patients for 4-5 providers simultaneously, maintaining accuracy and timeliness to optimize workflow and patient satisfaction.
Assistant Manager
Paradise Spirits and Wine
Shelbyville, KY
06.2017 - 07.2022
- Directed store operations, ensuring a high-performance culture focused on customer service and streamlined processes, which led to a marked increase in customer satisfaction and operational efficiency.
- Oversaw the development and training of staff, fostering a team-oriented atmosphere that encouraged growth, efficiency, and high levels of customer service.
- Managed complex customer service situations, employing diplomacy and effective problem-solving skills to maintain customer loyalty and resolve conflicts swiftly.
- Optimized inventory management procedures to ensure product availability and quick turnover, directly contributing to better customer experience and increased sales.
Education
High School Diploma -
Shelby County High School
Shelbyville, KY05.2014
Skills
- Procedure Development: Expert in creating and implementing operational manuals and training materials
- Physical Stamina: Capable of lifting, carrying, and managing heavy loads up to 50 lbs
- Crisis Management: Skilled in maintaining composure and making quick decisions in high-stress environments
- Communication: Strong ability to interact effectively with the public, providing directions and handling inquires
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Phlebotomy Technician (CPT)
Languages
Spanish
Native or Bilingual
Timeline
Dermatopathology Administrative Assistant
Associates in Dermatology
12.2021 - Current
Medical Receptionist
Associates in Dermatology
12.2021 - 07.2023
Assistant Manager
Paradise Spirits and Wine
06.2017 - 07.2022
High School Diploma -
Shelby County High School