Ashlyn Castello
Saint Charles,MO
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Beauty World Salon. Excelled in relationship building and customer assistance, driving repeat business through exceptional service. Demonstrated expertise in inventory management and financial transactions, alongside strong teamwork and creative thinking skills. Achieved notable increases in customer satisfaction and loyalty. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Worker/Tanning Consultant
Beauty World Salon
06.2023 - Current
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Greeted customers and provided outstanding customer service.
Crew Member
McDonald's
10.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Barista
Dunkin' Donuts
04.2021 - 09.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Science - Health Management
Lindenwood University
Saint Charles, MO05-2028
High School Diploma -
Francis Howell North High
Saint Charles, MO05-2024
No Degree - Some College
Saint Charles Community College
Saint Charles, MO05-2024
Skills
- Patience and Empathy
- Relationship Building
- Customer Assistance
- Sales expertise
- Customer Service
- Teamwork
- Teamwork and Collaboration
- Creative Thinking
Accomplishments
Awarded Second Place for our jazz and hip-hop dances at the Dance Team Union Regional in 2022
Awarded Second Place for our jazz dance and Third Place for our hip-hop dance at the Lindbergh Invitational in 2021
Awarded Ninth Place for our hip-hop dance at the Dance Team Union Nationals in 2022
Affiliations
- Tri Sigma Theta Delta
Leadership
Captain for JV Knightline Dance at Francis Howell North High from 2021-2022
Timeline
Retail Sales Worker/Tanning Consultant
Beauty World Salon
06.2023 - Current
Crew Member
McDonald's
10.2021 - 03.2022
Barista
Dunkin' Donuts
04.2021 - 09.2021
Bachelor of Science - Health Management
Lindenwood University
High School Diploma -
Francis Howell North High
No Degree - Some College
Saint Charles Community College
Similar Profiles
Andrea ChaverraAndrea Chaverra
Salesperson/Cashier at Beauty World SalonSalesperson/Cashier at Beauty World Salon
Haleigh HardinHaleigh Hardin
Receptionist, Retail Associate and Tanning Consult at Beauty World SalonReceptionist, Retail Associate and Tanning Consult at Beauty World Salon
Aveneet GillAveneet Gill
Personal Assistant at Be beauty salon and salonPersonal Assistant at Be beauty salon and salon