Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Ticket Sales Associate
Hancher Auditorium
Iowa City, Iowa
10.2024 - Current
Delivered technical support to customers for online ticket purchases.
Trained new Ticket Sales Associates on process flows and best practices.
Ensured accuracy of all ticket orders prior to payment processing.
Resolved customer complaints related to ticket sales effectively.
Server, Hostess, Expeditor
Lebowskis Bar and Grill
Robins, IA
10.2023 - Current
Greeted guests and assisted customers in selecting food options and placing orders.
Trained new servers to enhance team effectiveness and service quality.
Operated POS terminals to input orders, process payments, and manage bill splitting.
Server and Hostess
Daisy's Garage
Marion, IA
05.2023 - 08.2024
Greeted guests and assisted customers with food selections and orders.
Ensured timely delivery of food and beverages with a friendly demeanor.
Executed opening and closing duties, including setting up dining area and restocking supplies.
Barista
Trading Grounds Coffee Company
Marion, IA
04.2022 - 01.2024
Responsible for memorizing drink combinations and recipes as well as making crafted drinks.
Other responsibilities include helping customers with orders, managing a point of sale system, and communicating with coworkers and customers regarding orders.
Volunteer Work
WayPoint Homeless Shelter
Cedar Rapids, IA
06.2022 - 09.2022
Responsible for overseeing up to 15 children ages 1-14 in one day, preparing and organizing snacks as well as lunches and planning several activities to do throughout the day.
Education
Criminology - Criminology, Philosophy, Literature
University of Iowa
Iowa City, IA
05.2028
High School Diploma -
Linn-Mar High School
Marion, IA
05.2024
Skills
Customer service
Time management
Communication skills
Leadership
Restaurant operations
Attention to detail
Willingness to learn
Affiliations
Held leadership positions at Linn Mar High School in the Mental Health Matters Club, Teens Reaching Youth Organization, and Students Opposed to Drugs and Alcohol Organization.
Member of the National Honor Society at Linn Mar High School
Received Honors with Distinction (above a 4.0 GPA) throughout my time at Linn Mar High School
Involved in Chi Omega Women's Fraternity at the University of Iowa
Involved in Dance Marathon at the University of Iowa