Michael McCourt
Boca Raton,FL
Summary
Motivated and eager accounting student with a strong foundation in customer service, communication, and problem solving capabilities. Proficient in Microsoft Excel, possessing a keen analytical mindset honed through coursework and practical applications.
Overview
8
8
years of professional experience
Work History
Ticket Sales Associate
Florida Atlantic University Athletic Department
05.2023 - Current
- Resolved customer service issues efficiently, ensuring high satisfaction and maintaining positive client relationships.
- Maximized athletic events ticket sales through upselling and cross-selling additional event tickets and packages.
- Improved customer experience with personalized recommendations based on individual preferences and interests.
- Contributed to a positive work environment by collaborating with team members and sharing best practices for sales success.
Staff Accountant Intern
Focus
05.2024 - 08.2024
- Increased efficiency through accurate recordkeeping and organization of supporting documents.
- Optimized internal control processes by assisting in the development and implementation of new policies and procedures.
- Collaborated with cross-functional teams to ensure accurate allocation of expenses and revenue recognition.
- Strengthened interdepartmental relationships by effectively communicating critical financial data, fostering a collaborative environment.
Seafood Clerk
Publix Supermarkets
08.2016 - 08.2021
- Built strong relationships with customers by getting to know their needs and preferences, fostering loyalty and repeat business.
- Effectively communicated with vendors, ensuring timely deliveries of products to customers
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Consistently worked 20 hours a week through college and all of high school.
Education
Bachelor of Arts - Accounting
Florida Atlantic University
Boca Raton, FL05.2025
High School Diploma -
Land O' Lakes High School
Land O' Lakes, FL05.2020
Skills
- Customer Service
- Proficiency in Microsoft Office 365
- Communication
- Time Management
- Problem Solving
- Team Collaboration
- Attention to detail
- Customer Complaint Resolution
Timeline
Staff Accountant Intern
Focus
05.2024 - 08.2024
Ticket Sales Associate
Florida Atlantic University Athletic Department
05.2023 - Current
Seafood Clerk
Publix Supermarkets
08.2016 - 08.2021
Bachelor of Arts - Accounting
Florida Atlantic University
High School Diploma -
Land O' Lakes High School
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