Ashlyn Dunlop
Woodbridge,VA
Summary
Hardworking individual with experience in large-scale establishments. Committed to upholding highest standards of customer service and guest experience all while maintaining a positive attitude and great sense of enthusiasm during peak hours.
Overview
3
3
years of professional experience
Work History
On-Air Radio Personality
WODU Studios
09.2020 - 12.2020
- Researched and analyzed current events and supporting factual data for inclusion in radio broadcasts.
- Conducted live interviews with visiting guests and new talent prospects from the 757 area.
- 1 Ranked radio segment on Old Dominion University’s campus “On the Mic”.
- Selected and created audio cuts and pre-produced audio programs.
VIP Bottle Service Waitress
Origami Nightclub
01.2020 - 12.2020
- Ensured that tables were fully stocked with glasses, drink mixes, and garnishments before shift.
- Greeted guests upon arrival to their sections and collected payment for table minimum.
- Checked to ensure payment info was correct and pre-authorized payment.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Followed all safety and sanitation policies to uphold proper health standards.
- Provided friendly, attentive, genuine service with guests.
- Increased sales significantly by upselling higher-end products to customers.
Radio Show Intern
Britt Waters Show, Fresh FM
06.2018 - 08.2018
- Helped with office errands
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Answered listener calls regarding song requests, giveaways and commentary.
- Researching current news topics, and answering telephones.
- Responsible for taking photographs at Washington Mystics basketball games for inclusion in social media promos.
Sales Associate
RUE 21
10.2017 - 01.2018
- Communicated all outstanding customer service issues to store management team, while providing strategic direction and recommendations for resolution.
- Organized racks and shelves to maintain store visual appeal.
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Waitress
Hooters
01.2017 - 09.2017
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Present menus to patrons and answer questions about menu items as well as making recommendations upon request.
- Performed opening and closing duties within bar area according to schedule.
- Handled complaints and questions relating to drinks or food promptly.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Serve food and beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Assist host by answering phone calls to take reservations or to-go orders and by greeting, seating, and thanking guests.
Waitress
Top Golf
08.2015 - 12.2015
- Responsible for ensuring a high quality experience for guests.
- Helped with operations of the game control panel.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
B.S - Mass Media Communications
Old Dominion University
Norfolk, VA12.2020
Skills
- VIP Services
- Billing and Payment Processing
- Brand Marketing
- Alcohol Service
- Social Media Networking
- Hospitality Management
- Adaptable and Flexible
- Item Promotion
- Guest Services
Websites
Timeline
On-Air Radio Personality
WODU Studios
09.2020 - 12.2020
VIP Bottle Service Waitress
Origami Nightclub
01.2020 - 12.2020
Radio Show Intern
Britt Waters Show, Fresh FM
06.2018 - 08.2018
Sales Associate
RUE 21
10.2017 - 01.2018
Waitress
Hooters
01.2017 - 09.2017
Waitress
Top Golf
08.2015 - 12.2015
B.S - Mass Media Communications
Old Dominion University