Monique Daniel
Atlanta,GA
Summary
I'm charming' with an upbeat professional and customer service mentality, while offering over 5 years of experience in banking environments along with skills in counting and packaging money, keeping an accurate drawer along with building positive customer relationships.
Overview
15
15
years of professional experience
Work History
On-Air Radio Personality
Hot 103.9
11.2018 - 05.2020
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Attended promotional events to create station awareness and build listeners' reach.
- Answered booth call line and took song suggestions or comments from listeners.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customers' requests for products, services, and company information.
Shift Manager
Church's Chicken
06.2017 - 08.2018
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Reviewed financial statements to meet targets during shift.
- Managed daily cash intake by counting out registers and tabulating profits.
Server
Cheddar's Scratch Kitchen
09.2015 - 07.2017
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials to increase profits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cash Control Clerk
Six Flags Over Georgia
04.2005 - 11.2009
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Processed customer transactions promptly, minimizing wait times.
- Processed documents and materials to disseminate information to appropriate parties.
- Matched purchase orders with invoices and recorded necessary information.
Education
Bachelor of Arts - Mass Communications/Radio Broadcasting
South Carolina State University
Orangeburg, SC05.2020
Skills
- Information Verification
- Credit Card Payment Processing
- Data Entry
- De-escalation Techniques
- POS Systems and Ordering Platforms
- Transaction Processing
- Services Sales
- Script Management
- Registration processing
- Collections Understanding
- Invoice Processing
- Outbound Calling
Timeline
On-Air Radio Personality
Hot 103.9
11.2018 - 05.2020
Shift Manager
Church's Chicken
06.2017 - 08.2018
Server
Cheddar's Scratch Kitchen
09.2015 - 07.2017
Cash Control Clerk
Six Flags Over Georgia
04.2005 - 11.2009
Bachelor of Arts - Mass Communications/Radio Broadcasting
South Carolina State University