Leroy Williams
Gary,IN
Summary
Dynamic and detail-oriented manager with over 10 years of experience leading and developing high-performing teams across diverse industries. Proven track record of driving operational efficiency, implementing strategic initiatives, and consistently exceeding performance targets. Expertise in fostering collaboration, effectively communicating with stakeholders, and swiftly adapting to evolving environments. Eager to leverage leadership skills and a passion for achieving results in a management role that contributes to organizational growth and success.
Overview
13
13
years of professional experience
Work History
On-Air Radio Personality
Rawradio Power92
02.2013 - Current
- Hosted daily radio show with a focus on current events, music, and listener interaction
- Conducted engaging interviews with guests to provide insightful and entertaining content for audience
- Managed social media platforms to promote show and engage with listeners in real-time
- Developed creative and innovative segment ideas to keep content fresh and relevant
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Made promotional appearances at public events.
- Managed over 50 customers a day and helped increase 10% in sells.
Loss Prevention Specialist Seasonal
Amazon
01.2025 - 06.2025
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base and reduce losses by 10%
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Created and maintained records of security incidents and investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Provided loss control reporting for prospects and clients.
- Completed loss control surveys for underwriting information and evaluation.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Monitored store surveillance cameras to detect suspicious behavior.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
Process Assistant
Amazon
03.2024 - 01.2025
- Launched new IXD facility Oversaw a team of 100 employees, providing training, guidance, and performance evaluations to ensure alignment with company goals.
- Developed and implemented streamlined processes that led to a 25% reduction in operational costs within the first year.
- Successfully led a team of 80 employees in overseeing day-to-day operations and strategic planning to ensure efficient and productive workflow collaborating with all support teams including RME, Engineering, Safety, Loss Prevention, and Quality Assurance to fulfill customer delivery promises.
- Implemented cost-saving measures that resulted in a 15% reduction in operational expenses and increased profitability
- Developed and executed new processes and procedures to improve efficiency and streamline operations
- Conducted regular performance evaluations and provided coaching and training to team members to enhance their skills and performance
Process Assistant
Amazon
08.2022 - 03.2024
- Amazon Robotics certified Supported process improvement initiatives by analyzing current workflows and recommending efficiency changes
- Assisted with tracking and documenting project progress, deadlines, and deliverables to ensure timely completion
- Maintained detailed records of processes, procedures, and quality standards to enhance organizational efficiency
- Conducted data analysis and prepared reports to identify trends and recommend process improvements
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations with over 50 Associates
Assistant Store Manager
RentACenter
12.2021 - 08.2022
- Conducted regular performance evaluations and provided ongoing coaching and training to ensure staff development and retention
- Assisted in implementing and executing visual merchandising directives to drive sales and enhance the overall shopping experience
- Provided leadership and direction to a team of sales associates to achieve and exceed store sales goals
- Managed inventory control processes to minimize out-of-stocks and reduce shrinkage by 10%
- Collaborated with Store Manager to develop strategies for customer acquisition and retention, resulting in increased customer satisfaction and loyalty
Credit Agent
Financial Education Services
01.2020 - 02.2022
- Oversaw credit application processing, analyzing financial data and conducting credit checks on 100 potential clients a day to determine creditworthiness
- Managed a portfolio of accounts, monitoring payment histories, resolving payment discrepancies, and negotiating payment plans to minimize delinquency rates
- Collaborated with sales and finance teams to review credit terms and conditions, ensuring compliance with company policies and procedures
- Prepared monthly credit reports and performed account reconciliations to track outstanding balances and identify potential risks
- Provided excellent customer service, communicating with clients regarding credit inquiries, collecting outstanding payments, and resolving account issues in a timely manner
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
GED -
East Chicago High School
East Chicago, IN01.2006
Skills
Managed inbound operations flow, coordinating dock, receive, and stow processes to ensure timely processing of freight and inventory
Led and supported a team of 50 warehouse associates, assigning labor and monitoring performance to meet daily productivity goals
Tracked key performance indicators (KPIs) such as units per hour (UPH), backlog, and dock-to-stock time to maintain operational efficiency
Coordinated trailer scheduling and dock activities, ensuring accurate unloading and minimizing delays
Provided real-time problem solving for inbound issues, including inventory discrepancies, system errors, and workflow bottlenecks
Trained and on boarded new associates on standard work procedures, safety protocols, and quality expectations
Conducted audits and quality checks to ensure inventory accuracy and compliance with company standards
Collaborated with operations managers and cross-functional teams to improve processes and meet shift goals
Utilized warehouse systems (RF scanners, WMS tools) to track inventory movement and update shipment status
Enforced safety standards and maintained a clean, organized work environment to reduce workplace incidents
Affiliations
- Amazon affiliations black employee network BEN
- Amazon affiliations
Timeline
Loss Prevention Specialist Seasonal
Amazon
01.2025 - 06.2025
Process Assistant
Amazon
03.2024 - 01.2025
Process Assistant
Amazon
08.2022 - 03.2024
Assistant Store Manager
RentACenter
12.2021 - 08.2022
Credit Agent
Financial Education Services
01.2020 - 02.2022
On-Air Radio Personality
Rawradio Power92
02.2013 - Current
GED -
East Chicago High School