Ashlyn Furnell

Operation Assistant

Dhl Zebra Technologies-Fort Worth, TX

August 2020 to Present

• Prepare & receive orders

• Stock, scan & record products shipment

• Arranging products on a pallet

• Collaborated with other departments to foster smooth operation of daily processes.
• Solved problems timely and effectively, ensuring customer satisfaction.
• • Pulling items based on customer order

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Gather and verified all required customer information for security purposes.
• Document research and resolved customer issues
• Address and resolved customer complaints empathetically and professionally
• Provide exceptional customer service by addressing their questions
• Evaluating problems and complaints, researching answers, and implementing solutions
• Following templated scripts and specific guidelines for dealing with requests
• Communicate clearly & effectively with customers & responding to variety of issues

• Making the residents comfortable in their daily living

• Developed, implemented and monitored residential policies and procedures.

• Bathing, dressing, grooming & toileting as needed. Handled all bathing & grooming to keep up hygiene

• Getting the resident to and from meals and other activities

• Feeding resident according to the individuals service plan

• Providing emotional support & companionship

• Communication with the residents family to keep up with progress

• Managing medication

• Created schedules based on educational & developmental needs

• Making beds & cleaning around the resident