Ashlyn Green
Client Relation
Alexandria,LA
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
10
10
years of professional experience
Work History
In Home Expert
AT&T
04.2025 - Current
- Delivered white-glove service by assisting customers with smart home tech, addressing service inquiries, and resolving account issues to enhance customer satisfaction.
- Sales & conversion: introduce AT&T products, wireless plans, fiber upgrades or bundles-to customers at home, aiming to meet sales targets.
- Achieving over a 30% close rate, hitting goal month over month.
- Managed daily schedule to cover multiple customer homes across assigned region, ensuring efficient territory operations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Flight Attendant
SkyWest Airlines
03.2023 - 04.2025
- Implemented emergency protocols to ensure onboard safety.
- Enhanced passenger experience by anticipating and addressing needs proactively.
- Coordinated advanced support for in-flight and ground medical issues.
- Coordinated in-flight and ground medical support, ensuring timely assistance for passengers.
- Managed disruptive passengers by enforcing FAA and federal guidelines, maintaining onboard safety.
- Collaborated effectively with various coworkers to achieve objectives.
Sales Executive 1 Mobility
AT&T
04.2020 - 01.2023
- Utilizes consultative selling skills to identify key trends, uncover customer needs and leverage industry knowledge and applications to find and close sales opportunities
- Sourced potential clients by strategically prospecting untapped markets.
- Identified communication and technology needs for business clients, driving tailored solutions.
- Utilizes assets to craft and suggest tailored solutions for distinct business requirements.
- Collaborated to develop effective responses for requests for proposals, enhancing client engagement.
- Manages complete sales journey to build strong customer relationships.
- Enhanced sales performance to achieve a 10% growth.
Integrated Solutions Consultant
AT&T
11.2016 - 04.2020
- Facilitated initial setup of applications and features, enhancing user experience for new residents.
- Showcased latest offers and promotional events.
- Executed product and service sales alongside DIRECTV setups, improving customer satisfaction and engagement.
- Oversaw and recorded operations using established techniques.
- Coordinated daily agendas for assigned territory, optimizing service delivery and client interactions.
- Facilitated customer service for 3-5 clients each day to ensure satisfaction.
Education
Some College (No Degree) - General Studies
Grambling State University
Grambling, LASkills
Hospitality management skills
Sales and marketing strategy
Customer engagement
Understanding of FAA compliance
Proficient in conflict management
Home technology installation
Customer assistance services
Disaster response organization
Aviation safety
Effective team collaboration
Strong focus on accuracy
References
References available upon request.
Timeline
In Home Expert
AT&T
04.2025 - Current
Flight Attendant
SkyWest Airlines
03.2023 - 04.2025
Sales Executive 1 Mobility
AT&T
04.2020 - 01.2023
Integrated Solutions Consultant
AT&T
11.2016 - 04.2020
Some College (No Degree) - General Studies
Grambling State University