Derrick Miller
Charlotte,NC
Summary
Hard working and energetic manager and top-rated sales associate with more than 15 years leading dynamic sales teams in fast-paced markets.
Effective at completing inside and outside installation work with speed, efficiency and accuracy. Proficient in time management, planning and record keeping.
Overview
29
29
years of professional experience
Work History
In Home Expert
AT&T Inc.
Charlotte, NC
10.2018 - Current
- Provided onsite training
- Supported technicians in operational improvements and resolution of system problems to deliver top-notch customer service
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Identified and resolved issues presenting with fiber optics light sources
- Provided outstanding tech support to new and long-standing customers by attending closely to concerns and developing solutions
Sales Supervisor
Verizon Wireless
Charlotte, NC
12.2010 - 10.2018
- Created and directed sales team training and development programs
- Generated daily, weekly, monthly and annual sales reports
- Trained in negotiations and time management
- Supported business performance targets to drive improvements in sales and customer satisfaction levels
- Ensured sales team's ability to meet obligations to both clients and company by organizing and coordinating schedules
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
Detention/Classification Officer
Mecklenburg Count Sheriff's Office
Charlote, NC
09.2008 - 12.2010
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Maintained control and accountability of over 80 pretrial detainees
- Responded quickly to medical emergencies, bomb threats and fire alarms.
- Assisted in restraining violent and unruly inmates.
Sales And Marketing Manager
Ranger American
Charlotte, NC
01.2005 - 01.2008
- Achieved 120% of quota within the first year as Sales Manager.
- Led sales calls with team members to establish sales and customer retention goals.
- Managed a regional sales staff of 13 members.
- Hired and trained all sales staff for new store location.
- Created and directed sales team training and development programs.
Residential Sales Representative
ADT/Tyco
Charlotte, NC
04.2001 - 04.2004
- Generated leads for new sales through telephone and email contact with customers.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Multi-Channel Equipment Operator
United States Marine Corps.
Jacksonville, NC
01.1996 - 01.2001
- Maintained communications links for up to 70 miles
- Setup and monitored encrypted lines of communications
- Provided fiber-optic, cable-repeater and circuit installation to related equipment
- Maintained government Secret Clearance of over 5 years
Retail Sales Representative
- Exceeded targeted new sales goals by 150%.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Maintained detailed account records and contact logs using Sales-force.
- Achieved a 130% customer renewal rate.
- Attended trade shows and sales conferences.
- Collaborated with members of other departments to complete sales transactions.
Education
Criminal Justice
Ashford University
2010
Computer Information Systems
Campbell University
2000
Telecommunications
Multi-Channel Equipment School
1996
High School Diploma - undefined
West Charlotte High School
1989
Skills
- Established track record of exceptional sales results
- Excellent communication skills
- Compelling leadership skills
- Management skills training
- Proficient in Microsoft Office and Salesforce
- Ability to work under pressure and meet deadlines
- Configuring devices
- Sales team oversight
- Forecasting quotas
- Analyzing data
Affiliations
Verizon Wireless
- Received multiple sales achievement awards
- Training instructor for new technology customers
- 3 year commitment award
- Promoted to Substance Abuse Officer
- Nominated to represent the Honor Guard
- Nominated and promoted to Sergeant of the HQ Battalion Honor Guard
- Earned Navy and Marine Corps Achievement Medal
Timeline
In Home Expert
AT&T Inc.
10.2018 - Current
Sales Supervisor
Verizon Wireless
12.2010 - 10.2018
Detention/Classification Officer
Mecklenburg Count Sheriff's Office
09.2008 - 12.2010
Sales And Marketing Manager
Ranger American
01.2005 - 01.2008
Residential Sales Representative
ADT/Tyco
04.2001 - 04.2004
Multi-Channel Equipment Operator
United States Marine Corps.
01.1996 - 01.2001
Retail Sales Representative
Criminal Justice
Ashford University
Computer Information Systems
Campbell University
Telecommunications
Multi-Channel Equipment School
High School Diploma - undefined
West Charlotte High School