Ashlyn Johnson
Memphis,TN
Summary
Operations and controls professional with 6+ years of experience supporting regulated, audit-driven environments. Strong background in operational controls,compliance adherence, risk reviews, documentation accuracy, and cross-functional coordination. Proven ability to support end to end processes, identify control gaps, and reinforce policy compliance at scale.
Overview
2026
2026
years of professional experience
Work History
Operations Coordinator
First Horizon Bank
Memphis, TN
03.2019 - 09.2025
- Coordinated daily operational activities to enhance workflow efficiency and support team objectives.
- Implemented process improvements to streamline communication between departments and reduce response times.
- Developed training materials and conducted sessions to onboard new staff, fostering knowledge retention and teamwork.
- Analyzed operational data to identify trends, informing strategic decisions that improved service delivery.
- Managed project timelines and resources, ensuring alignment with organizational goals and timely completion of initiatives.
- Oversaw compliance with regulatory requirements, maintaining up-to-date documentation for audits and inspections.
Sales Lead Manager
Rent A Center
Memphis, TN
2016 - 2019
- Coordinated daily operational activities to enhance workflow efficiency and support team objectives.
- Implemented process improvements to streamline communication between departments and reduce response times.
- Developed training materials and conducted sessions to onboard new staff, fostering knowledge retention and teamwork.
- Analyzed operational data to identify trends, informing strategic decisions that improved service delivery.
- Managed project timelines and resources, ensuring alignment with organizational goals and timely completion of initiatives.
- Oversaw compliance with regulatory requirements, maintaining up-to-date documentation for audits and inspections.
Education
High School Diploma -
Central High School
Memphis, TN01-2009
Skills
- Risk management
- Process implementation
- Scheduling management
- Quality assurance and control
- Technology
- Employee scheduling
- Effective leader
- Operations oversight
- Inventory control
- Customer service management
Timeline
Operations Coordinator
First Horizon Bank
03.2019 - 09.2025
Sales Lead Manager
Rent A Center
2016 - 2019
High School Diploma -
Central High School