Ashlyn Jones
Los Angeles,CA
Summary
Partner Operations Manager at YouTube with extensive experience in program management and operational efficiency. Resolved over 2,500 operational issues while facilitating the onboarding of 1,500 creators for YouTube Shorts. Proficient in data analysis and cross-functional leadership, leading to optimized workflows and substantial revenue growth.
Overview
8
8
years of professional experience
Work History
Partner Operations Manager, Creators
YouTube
Playa Vista, CA
05.2021 - Current
- Managed and resolved over 2,500 operational issues for Creators across a variety of specialized creator verticals including Learning, Media, Entertainment, Shopping and Public Figures
- Led Ops readiness for the On-Demand service model, a strategic initiative to scale creator support across 5 global markets. In preparation, refined critical POM workflows, facilitated global training sessions and coordinated with key stakeholders to eliminate post-launch operational bottlenecks.
- Accelerated YouTube Shorts' market growth by attracting and onboarding displaced short-form creators to YouTube. Leveraged operational expertise to organize and scale virtual EDU sessions for over 1,500 creators across AMER, APAC & EMEA
- Provided high touch operational and product support for numerous YouTube Shopping creator initiatives including seasonal campaigns and insider events that optimized both 1P and 3P shopping strategies for creators helping generate over $2M in Gross Merchandise Value
- Partnered cross-functionally with strategic and technical partner managers to execute comprehensive business reviews for external partners, encompassing year-over-year performance metrics, audience deep dives, data-driven insights, and actionable recommendations to achieve shared goals.
Staffing Operations Associate
Google
Austin, TX
01.2018 - 05.2021
- Coordinated 4,500+ interviews across 15+ product areas, exceeding performance goals by 120% while identifying and eliminating workflow inefficiencies for a scheduling team of 35+.
- Expedited critical hiring goals for staffing partners by implementing and managing a specialized batch-day scheduling approach for over 400 candidates.
- Developed global infrastructure and training programs to up-skill an organization of 500+ global schedulers, additionally serving as an onboarding coach for 20+ new hires across multiple locations.
- Led the technical scheduling team through an expedited 3-week transition of ownership to a vendor team, providing training and shadow support for 28 vendors and managers.
Education
Bachelor of Science - Business Administration
Hampton University
Hampton, VA01.2017
Skills
- Program Management
- Problem Solving
- Customer Support
- Data Analysis
- Workflow optimization
- Cross-functional leadership
Timeline
Partner Operations Manager, Creators
YouTube
05.2021 - Current
Staffing Operations Associate
Google
01.2018 - 05.2021
Bachelor of Science - Business Administration
Hampton University