Ashlyn Lamb
Altoona,IA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Peer Mentor
University of Iowa First Generation Hawkeyes
Iowa City, IA
08.2025 - Current
- Facilitated peer support sessions, enhancing first-generation student engagement and retention.
- Assisted students in navigating academic resources and university services effectively.
- Developed individualized action plans to address academic and personal challenges for mentees.
- Designed and sent weekly newsletters with resources, events on campus, and advice for mentees.
- Provided feedback to program coordinators on mentee experiences to improve mentoring initiatives.
- Cultivated a supportive community through regular check-ins and encouragement of peer connections.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
Waitress/Hostess
Burger Shed - Heart of America
Altoona, IA
12.2022 - Current
- Provided exceptional customer service in high-volume dining environment.
- Efficiently processed orders using point-of-sale system to ensure timely delivery.
- Assisted in training new staff on restaurant procedures and menu items.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure accuracy and quality of food served.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Residential House Cleaner
Twice As Clean LLC.
Altoona, IA
06.2019 - Current
- Developed and implemented streamlined cleaning processes to enhance service delivery and customer satisfaction.
- Conducted quality control inspections to maintain consistency and accuracy in cleaning tasks across multiple sites.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Pet Care Assistant & Receptionist
Tangled Tails Pet Salon
Altoona, IA
07.2022 - 10.2022
- Provided compassionate care for dogs and cats during daycare and boarding services.
- Coordinated schedules for grooming appointments, optimizing staff efficiency and client satisfaction.
- Mentored junior staff on best practices for handling various breeds and temperaments safely.
- Provided exceptional customer service with prompt responses to inquiries and addressing concerns related to pet care.
- Administered medications according to veterinarian instructions, ensuring optimal pet health outcomes.
Receptionist
Johnston Family Acupuncture
Johnston, IA
09.2021 - 07.2022
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and acupuncture practitioners to enhance service delivery.
- Maintained accurate patient records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Implemented office procedures that improved workflow and reduced wait times for patients.
Education
Ethics & Public Policy
University of Iowa
Iowa City, IA05-2028
Skills
- Active learning
- Self-awareness
- Empathy development
- Academic support
- Attention to detail
- Critical thinking
- Multitasking
- Excellent communication
- Collaborative teamwork
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Peer Mentor
University of Iowa First Generation Hawkeyes
08.2025 - Current
Waitress/Hostess
Burger Shed - Heart of America
12.2022 - Current
Pet Care Assistant & Receptionist
Tangled Tails Pet Salon
07.2022 - 10.2022
Receptionist
Johnston Family Acupuncture
09.2021 - 07.2022
Residential House Cleaner
Twice As Clean LLC.
06.2019 - Current
Ethics & Public Policy
University of Iowa