Ashlyn Lopez
Bucyrus,OH
Summary
Proven leader in high-pressure environments, adept at enhancing operational efficiency and customer satisfaction. At McDonald’s, I spearheaded initiatives that significantly improved team performance and service quality. Skilled in food safety and staff supervision, my approach consistently yields positive outcomes, including a notable increase in return visits. Balancing time management with a calm demeanor, I excel in driving results and fostering a collaborative team atmosphere.
Overview
9
9
years of professional experience
Work History
Certified Swing Manager
McDonald’s
06.2019 - 08.2024
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Improved team efficiency by streamlining communication and implementing effective scheduling strategies.
- Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
- Trained crew members on how to perform tasks correctly.
- Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
- Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
- Led staff training sessions that improved overall team performance and employee retention rates.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.
- Implemented inventory management systems to minimize waste and reduce costs.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
Kitchen Prep Cook
Bob Evans Restaurant
06.2022 - 02.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Developed a comprehensive understanding of dietary restrictions and allergens to accommodate guest needs when preparing meals accordingly.
- Streamlined dish assembly with proper portioning and presentation, contributing to consistent quality.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Monitored food quality and presentation to maintain high standards.
- Measured and mixed ingredients according to precise recipes for best results.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Production Line Associate
Whirlpool
01.2019 - 11.2019
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Improved team efficiency by streamlining communication and implementing effective scheduling strategies.
- Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
- Trained crew members on how to perform tasks correctly.
- Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
- Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
- Led staff training sessions that improved overall team performance and employee retention rates.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.
- Implemented inventory management systems to minimize waste and reduce costs.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
Waitress
House Of Hunan Chinese Restaurant
07.2015 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Pleasant High School
Marion, OH08.2019
Skills
- Food Safety
- Operational Efficiency
- Health and Safety Regulations
- Employee Training
- Accurate money handling
- POS system knowledge
- Waste Reduction
- Inventory Coordination
- Customer service monitoring
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Multitasking Abilities
- Customer Satisfaction
- Team Leadership
- Calm and Pleasant Demeanor
- Staff Supervision
Timeline
Kitchen Prep Cook
Bob Evans Restaurant
06.2022 - 02.2023
Certified Swing Manager
McDonald’s
06.2019 - 08.2024
Production Line Associate
Whirlpool
01.2019 - 11.2019
Waitress
House Of Hunan Chinese Restaurant
07.2015 - 12.2018
High School Diploma -
Pleasant High School