Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Katherine Herrera

Union,NJ

Summary

Dynamic leader with proven success at McDonald's Restaurant, enhancing customer satisfaction and team performance. Expert in POS system management and fostering workplace culture. Achieved first place in a Christian worship dance competition, demonstrating exceptional coaching and team-building skills. Skilled in employee training and safety control, driving sales and profitability through strategic planning and quality controls.

Overview

7
7
years of professional experience

Work History

Certified Swing Manager

McDonald's Restaurant
Elizabeth, NJ
05.2024 - Current
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • I made sure that our guest department was one of the strongest ones, and I brought up its results.
  • Worked on the stores' accuracy ratings and increased it by 45% in 2 months.
  • Analyzed customer feedback surveys to identify areas of improvement.
  • I gave proper coaching and constructive criticism to ensure that my team was working to their full potential.
  • Explained goals and expectations required of trainees.
  • Developed strategies to increase customer satisfaction and sales.
  • Supervised teams' work to maintain consistent quality and performance levels.

Head Dance Team Coach

Ministerio Internacional Cristo Salva
Elizabeth, NJ
01.2018 - Current
  • Assessed player abilities and assigned positions according to individual strengths.
  • Utilized knowledge of dance forms such as jazz, hip-hop, contemporary, tap to develop routines for competitions or performances.
  • Organized dance workshops, where we all worked on our abilities to become better dancers.
  • I have coached girls ages 5 to 21.
  • Made sure that the team felt like a sisterhood.
  • Encouraged positive teamwork amongst the group by leading warm up exercises before practices or performances.
  • Won first place in a Christian worship dance competition.

Store Manager

Expresso Wireless Inc.
Elizabeth, NJ
05.2020 - 05.2024
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Always put the customers first.
  • Developed strategies to maximize sales and profitability.
  • Updated POS system with new products and promotional offers.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education

College of Arts & Sciences -

Seton Hall University
South Orange, NJ
05-2028

High School Diploma -

Union High School
Union NJ
06-2024

Skills

  • Employee training
  • POS system
  • Food safety
  • Staff recruitment
  • Health and safety regulations
  • Quality controls
  • Shift oversight
  • Delegation
  • Accurate money handling
  • Workplace culture development
  • Safety control
  • Checklist management
  • Health and safety
  • Food safety compliance

Affiliations

  • I have been dancing since I was 5.
  • I have been singing since I was 4.

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Spanish National Honors society president
  • National Honors society president
  • Class president my 4 years of high school
  • Student government president my senior year

Timeline

Certified Swing Manager

McDonald's Restaurant
05.2024 - Current

Store Manager

Expresso Wireless Inc.
05.2020 - 05.2024

Head Dance Team Coach

Ministerio Internacional Cristo Salva
01.2018 - Current

College of Arts & Sciences -

Seton Hall University

High School Diploma -

Union High School

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Katherine Herrera