Ashlyn Macias
El Paso,Texas
Summary
Hardworking and enthusiastic college student seeking a full time job in customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Crave Kitchen & Bar
El Paso, TX
08.2019 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Bar Waiter
1/8 Pizza Pub
El Paso, TX
06.2022 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Education
No Degree - Accounting And Business Management
El Paso Community College
El Paso, TX12.2024
Skills
- Service Quality
- Interpersonal skills
- Reliability
- Time management
- Professionalism
- Problem-solving
- Conflict resolution
- Multitasking
- Positive attitude
- Customer service
Timeline
Bar Waiter
1/8 Pizza Pub
06.2022 - 10.2023
Restaurant Waiter
Crave Kitchen & Bar
08.2019 - Current
No Degree - Accounting And Business Management
El Paso Community College