Ashlyn Murto
Davenport
Summary
Detail-oriented and dependable professional with strong customer service experience and a proven ability to support fast-paced operations. Skilled in communication, organization, workflow coordination, and handling guest concerns with professionalism. Known for maintaining accuracy, adapting quickly, and working collaboratively to ensure smooth daily operations.
Overview
6
6
years of professional experience
Work History
Attractions Team Member
Universal Studios Orlando
Orlando, FL
12.2024 - Current
- Conducted daily operational and safety checks, documenting issues and escalating concerns to leadership as needed.
- Assisted with coordinating team workflow and task assignments to support efficient daily operations.
- Maintained consistent compliance with safety protocols and operational procedures in a fast-paced environment.
- Communicated clearly with supervisors and team members to resolve guest concerns and operational challenges.
- Supported smooth guest flow by working collaboratively with staff to ensure timely service delivery and organization.
Attractions Cast Member
The Walt Disney World Resort
Lake Buena Vista, FL
05.2024 - 02.2025
- Delivered exceptional guest service by maintaining a professional, positive attitude in a high-volume environment.
- Assisted guests with disabilities by following accessibility procedures and ensuring compliance with company policies.
- Enforced safety guidelines through clear pre-boarding announcements and in-person communication to maintain a secure environment.
- Supported daily attraction operations by managing guest flow, monitoring wait times, and assisting with crowd control.
- Participated in ongoing training to stay current on operational procedures, safety standards, and customer service expectations.
- Collaborated with team members and leadership to ensure smooth operations and consistent guest satisfaction.
- Resolved guest concerns professionally and efficiently, escalating issues to leadership when necessary to ensure timely solutions.
Childcare Provider
Kid's Nite Out
Orlando, FL
11.2024 - 01.2025
- Provided safe, attentive childcare while maintaining a positive and nurturing environment for children of various ages.
- Encouraged children to express emotions in a healthy and respectful manner, promoting positive behavior and communication.
- Planned and led creative activities including storytelling, games, and interactive play to support engagement and development.
- Communicated with parents/guardians regarding child needs, behavior, and routine updates as needed.
- Maintained structured routines and ensured a safe environment while managing multiple responsibilities independently.
Food and Beverage Cast Member
The Walt Disney World Resort
Lake Buena Vista, FL
01.2024 - 03.2024
- Delivered exceptional guest service by maintaining a friendly, professional attitude in a fast-paced environment.
- Processed cash and card transactions accurately while following company policies and handling money securely.
- Maintained cleanliness and organization of workstations, dining areas, and service spaces to ensure a positive guest experience.
- Communicated effectively with kitchen staff to ensure timely, accurate order preparation and fulfillment.
- Followed food safety and sanitation standards, ensuring proper handling procedures and compliance with health regulations.
- Assisted with restocking supplies and supporting daily operational needs to maintain efficient service flow.
Premium Services Intern
Disney Special Activities
Lake Buena Vista, FL
05.2023 - 01.2024
- Completed daily reports and operational paperwork, ensuring accuracy of critical information impacting team operations and guest services.
- Shadowed and assisted senior staff to gain a detailed understanding of department processes, procedures, and VIP guest operations.
- Supported team communication by educating staff on organizational goals, expectations, and service standards.
- Assisted with guest transportation coordination, including delivering guest vehicles smoothly while meeting a variety of customer needs.
- Demonstrated strong time management by prioritizing multiple responsibilities in a fast-paced, high-demand environment.
- Took initiative on assigned projects, working independently while maintaining professionalism and attention to detail.
Host/Hostess
The Walt Disney World Resort
Lake Buena Vista, FL
01.2023 - 05.2023
- Greeted and seated guests promptly while maintaining a professional and welcoming atmosphere.
- Answered guest questions regarding hours, wait times, seating availability, and menu information with accuracy and confidence.
- Resolved guest concerns and complaints efficiently while upholding Disney service standards and maintaining a positive experience.
- Used strong problem-solving and communication skills to handle complex guest situations and ensure satisfactory outcomes.
- Supported servers, food runners, and bussers by maintaining dining room readiness and assisting with guest flow.
- Helped create memorable guest experiences through engaging interactions and personalized customer service.
- Managed guest flow and waitlist organization to ensure efficient seating operations and smooth service.
Shift Leader
Bahama Bucks
Fort Worth, TX
06.2020 - 08.2022
- Trained and onboarded new employees while delegating daily tasks to ensure smooth and efficient shift operations.
- Managed shift workflow by monitoring performance, providing guidance, and ensuring adequate staffing and supplies.
- Processed cash and credit card transactions accurately using POS systems while maintaining financial accountability.
- Resolved customer complaints professionally and efficiently, offering solutions to maintain strong customer satisfaction.
- Maintained a clean, safe, and organized work environment by ensuring compliance with safety procedures and sanitation standards.
- Enforced company policies and standards while promoting accountability and consistent performance across the team.
- Collaborated with other shift leaders to maintain consistent service quality and operational standards across all shifts.
- Maintained accurate daily records and ensured shift responsibilities were completed on time.
Guest Service Representative
Live Nation
Irving, TX
01.2020 - 04.2022
- Provided exceptional customer service by greeting guests, answering questions, and addressing concerns in a fast-paced entertainment environment.
- Served as a primary point of contact for guest needs, resolving complaints professionally while maintaining company service standards.
- Responded to guest issues quickly and effectively, ensuring timely solutions and a positive experience.
- Completed daily cash-outs and reconciled transactions accurately to ensure financial accountability.
- Maintained strong knowledge of company policies and procedures to provide accurate information and consistent service.
- Communicated with supervisors and team members to escalate complex concerns and support smooth venue operations.
- Documented guest concerns and operational issues to support leadership and improve service quality.
Education
Mass Communications
Texas State Univiersity
San Marcos, TXHigh School Diploma -
Fossil Ridge High School
Fort Worth, TX05.2022
Skills
- Administrative Support
- Customer Service
- Scheduling & Coordination
- Team Leadership
- Professional Communication
- Confidentiality & Discretion
- Workflow Optimization
- Conflict Resolution
- Event Operations
- Time Management
- Attention to Detail
Timeline
Attractions Team Member
Universal Studios Orlando
12.2024 - Current
Childcare Provider
Kid's Nite Out
11.2024 - 01.2025
Attractions Cast Member
The Walt Disney World Resort
05.2024 - 02.2025
Food and Beverage Cast Member
The Walt Disney World Resort
01.2024 - 03.2024
Premium Services Intern
Disney Special Activities
05.2023 - 01.2024
Host/Hostess
The Walt Disney World Resort
01.2023 - 05.2023
Shift Leader
Bahama Bucks
06.2020 - 08.2022
Guest Service Representative
Live Nation
01.2020 - 04.2022
Mass Communications
Texas State Univiersity
High School Diploma -
Fossil Ridge High School