Ashlyn Ortiz
El Cajon,CA
Summary
A results-driven and highly motivated recent graduate with a Bachelor’s degree in Business Marketing, currently pursuing new opportunities. Hands on experience with event management, customer service, administrative duties, and more within the hospitality industry.
Overview
4
4
years of professional experience
Work History
Administration Intern
Delaware North / Petco Park
06.2024 - 11.2024
- Assisted with day-to-day administrative tasks, providing support across multiple departments to improve workflow and efficiency in a dynamic hospitality environment
- Handled administrative duties for the Suites Coordination team, including answering phone calls, responding to emails, scheduling appointments, and processing suite orders using Oracle Suites Management software.
- Coordinated logistics for large-scale events, managing guest lists, scheduling, and vendor communications to ensure seamless operations for up to 600 guests.
Marketing & Event Coordination Intern
Fowler College of Business
09.2023 - 05.2024
- Coordinated logistics for the Women in Leadership conference, including managing attendee registration, ensuring accurate data entry, and assisting in the setup and execution of the event
- Developed and executed social media campaigns to increase event attendance by 30%, creating consistent messaging across platforms and engaging with attendees before and after the event
- Assisted in the communication with external vendors and internal teams to ensure all event details were managed and executed to a high standard
Server
Islands Restaurant
02.2023 - 06.2024
- Utilized communication practices with kitchen staff to deliver customer service in a timely manner
- Provided exceptional customer service to over 200 patrons daily, efficiently managing order-taking and delivery while ensuring high satisfaction ratings under large, impatient crowds
- Assisted in training new employees, helping to foster a collaborative team environment and improve overall service quality
Board and Brew Server
Delaware North - Petco Park
04.2021 - 07.2021
- Provided exceptional service to large crowds, ensuring timely order delivery and maintaining a high level of customer satisfaction
- Managed multiple tasks and customer requests during busy shifts, demonstrating adaptability and excellent time management skills
- Worked closely with kitchen staff to ensure accurate and efficient order processing
Education
Bachelor of Science - Business Marketing
San Diego State University
San Diego, CA05-2024
Skills
- Computer literate / Tech savvy
- Proficient in all of Microsoft Office
- High Communication and Organizational skills
- Event Management Experience
- Customer Service Experience
- Certified in Google Ads Display
Timeline
Administration Intern
Delaware North / Petco Park
06.2024 - 11.2024
Marketing & Event Coordination Intern
Fowler College of Business
09.2023 - 05.2024
Server
Islands Restaurant
02.2023 - 06.2024
Board and Brew Server
Delaware North - Petco Park
04.2021 - 07.2021
Bachelor of Science - Business Marketing
San Diego State University
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