Ashlyn Perkins
Cullowhee,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable, highly organized, proactive and punctual.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Sheetz
Greenville , NC
10.2021 - 01.2023
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer service issues in a timely manner.
- Built sustainable relationships with customers through open communication.
- Performed various cleaning responsibilities such as taking out trash, sanitizing bathrooms, sweeping/ mopping store floors.
- Recognized potential areas needing improvement in the customer service process.
Customer Service Representative
Pirates Cove Carwash
Greenville, NC
11.2020 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Detailed cars.
- Performed all daily cleaning with ease.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
Fitness By Vidal
Greenville , NC
01.2018 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Sanitized all equipment after use by customers
Housekeeping Assistant
Holiday Inn Express Hotel Suites
Greenville , NC
05.2020 - 10.2020
- Cleaned guest rooms and bathrooms, including changing bed linens and replenishing towels and toiletries.
- Vacuumed carpets, dusted furniture, mopped floors, and emptied trash cans in all public areas of the hotel.
- Maintained cleanliness standards for all assigned areas according to company policies and procedures.
- Stocked carts with cleaning supplies, linen, and other items as needed.
- Inspected vacated rooms for cleanliness and damage prior to room being put back into inventory.
- Performed deep-cleaning tasks such as shampooing carpets or steam-cleaning upholstery as required.
Education
High School Diploma -
Innovation Early College Highschool
Greenville, NC05-2023
Bachelor of Science - Forensic Science
Western Carolina University
Cullowhee, NCSkills
- Telephone reception
- Attention to Detail
- Multitasking
- Interpersonal Skills
- Adaptability and Flexibility
- Adaptability
- Professionalism
- Time Management
- Effective Communication
Affiliations
I spend my time gardening, cooking, cleaning, studying, reading, or going to the gym and I am in pre-med club at my University
Accomplishments
- Leadership Award ( Sheetz)
- Outstanding worker ( Sheetz)
- National Honors Society
References
References available upon request.
Timeline
Customer Service Sales Representative
Sheetz
10.2021 - 01.2023
Customer Service Representative
Pirates Cove Carwash
11.2020 - 11.2022
Housekeeping Assistant
Holiday Inn Express Hotel Suites
05.2020 - 10.2020
Customer Service Representative
Fitness By Vidal
01.2018 - 11.2020
High School Diploma -
Innovation Early College Highschool
Bachelor of Science - Forensic Science
Western Carolina University