Ashlyn Peters
Overton
Overview
5
5
years of professional experience
Work History
Child Care Worker I
Department Of Child And Family Services
03.2025 - Current
- Maintaining a safe and clean environment for youths by adhering to health and safety protocols in regards to car seat installment and various van toys
- Establishing rapport with parents during pick-up and drop-off times, and updating on youth's behavior
- Enhancing youth's social skills by facilitating group activities and promoting positive interactions in the van
- Creating and prepping classroom curriculum based on Day Treatment staff's instructions
- Fostering communication between youth's caregivers and Day Treatment staff in regards to van route changes and pick up/drop off ETA's
Public Service Intern- I
Department of Child and Family Services
01.2024 - Current
- Assists Day-Treatment Coordinator in implementing treatment plan with children
- Drafts and submits treatment notes for each child within the organization system
- Assists Van Aide in drop off of each child
- Organizes weekly day treatment materials and curriculum
- Updates monthly schedule and crafts various classroom signage
GEC Educator
Lululemon
01.2023 - 01.2024
- Delivered exceptional customer service through phone, live chat, and email platforms
- Efficiently multi-tasked through several order-placing programs
- Maintained knowledge of all current Lululemon policies and procedures
- Met with coworkers and supervisors regarding best practices in addressing complex customer inquiries
- Was responsible for delivering quality assistance and reaching target sales goals
Remote Customer Service Representative
Crate and Barrel
01.2020 - 01.2021
- De-escalated problematic customer concerns, whilst maintaining a calm and friendly demeanor
- Handled 50-65 customers per shift through phone, chat, and email services
- Conducted outbound calls to obtain customer account information
- Collaborated with third-party vendors in regard to order logistics
- Stayed up to date on store promotions, payment policies, and security practices
Education
Bachelor of Arts - Psychology, Minor in Neuroscience
University of Nevada, Las Vegas
Las Vegas12-2024
Master of Science - Clinical Mental Health Counseling
Texas A&M University- Kingsville
Kingsville, TX05-2027
Skills
- Organization of physical products and virtual goods
- Reliable and Trustworthy in overall work performance
- CRM experience through Quantum Metric SaaS Platform
- Adaptive to any and all changing work conditions
- Problem-Solving abilities in times of both low and high volume
- CPR and BLS Certified
Timeline
Child Care Worker I
Department Of Child And Family Services
03.2025 - Current
Public Service Intern- I
Department of Child and Family Services
01.2024 - Current
GEC Educator
Lululemon
01.2023 - 01.2024
Remote Customer Service Representative
Crate and Barrel
01.2020 - 01.2021
Bachelor of Arts - Psychology, Minor in Neuroscience
University of Nevada, Las Vegas
Master of Science - Clinical Mental Health Counseling
Texas A&M University- Kingsville