Ashlyn Queen
Bakersfield,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Qualfon
02.2023 - Current
- Documented customer correspondence to track requests, problems, and solutions
- Quickly assessed customer needs and proactively provided business solutions to those in need
- Provided superior customer service while handling inbound calls daily.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Claims Specialist
Maximus
01.2022 - 02.2023
- Audited production reports, tracking data entry and processing errors.
- Mentored new employees on procedures and policies to maximize team performance.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
Site Security Trainer
SST
01.2021 - 10.2021
- Mentored new team members on company policies, procedures, and best practices for maintaining a secure environment.
- Improved overall security posture with the continuous assessment of training effectiveness and making necessary adjustments.
- Maintained up-to-date knowledge of industry trends and emerging security technologies through ongoing professional development activities.
- Enhanced security awareness by delivering comprehensive training programs to employees.
Unarmed Security Officer
Transwest Security
12.2019 - 11.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Unarmed Security Officer
G4S Secure Solutions
04.2018 - 10.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Some College - Criminal Justice
Cal State University Dominguez Hills
Carson, CAHigh School Diploma -
Frontier High School
Bakersfield, CA06.2017
Skills
- Microsoft Excel
- Customer Service
- Communication Skills
- Computer Skills
- Inbound and Outbound Calling
- Team Leader
- Data Entry
- Account Updating
- Detail-oriented
- CCTV monitoring
- Surveillance
- General security
- Incident reporting
Timeline
Customer Service Representative
Qualfon
02.2023 - Current
Claims Specialist
Maximus
01.2022 - 02.2023
Site Security Trainer
SST
01.2021 - 10.2021
Unarmed Security Officer
Transwest Security
12.2019 - 11.2020
Unarmed Security Officer
G4S Secure Solutions
04.2018 - 10.2019
High School Diploma -
Frontier High School
Some College - Criminal Justice
Cal State University Dominguez Hills