Ashlyn Sterling
Vancouver,WA
Summary
Results driven administrative specialist with 12+ years of focusing on the intricacies of data analysis, reporting, client relations, & project management. Highly adaptable & dedicated to producing error-free results & quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Marketing Compliance Specialist / Legal Support
Evergreen Home Loans
02.2023 - 10.2023
- Assist company Executives with office/administrative duties/projects thru completion
- Investigate, resolve and track all customer related complaints received via state regulatory agencies, CFPB, in person, telephone, email, company website & social media
- Draft & send responses to complaints, record all correspondence between business units, branches, loan originators and customers in the Complaints Management Database
- Respond to legal summons & subpoenas on behalf of Evergreen Home Loans
- Collaborate with attorneys
- Provide marketing compliance support on new products, websites, online materials, self-servicemarketing platforms, mobile apps, vendors, etc
- Monitor and conduct compliance review of loan originators work related social media accounts(Facebook, Twitter, LinkedIn, Instagram, etc.)
Licensed Loan Officer Assistant
Green Mortgage NW
02.2021 - 02.2022
- Serve as an ongoing point of contact for clients, helping them collect required information & complete any necessary documents throughout the loan process
- Assist & coordinate internal parties involved in the loan application process, including mortgage loan officers, underwriters, & realtors
- Gather information for new loan underwriting, including credit reports, tax filings, business entity searches, & title work
- Ensure loan documentation complies with federal & state requirements
Disclosure Desk Specialist / Auditor
Evergreen Home Loans
07.2019 - 02.2021
- Ensure that loans are compliant & setup correctly depending on the loan program
- Communicate with Loan Officers to obtain all pertinent information
- Review disclosures before delivery to customer for any error and/or omissions
- Update Encompass with fees and necessary researched items for proper disclosure.
Licensed Loan Officer Assistant
Green Mortgage NW - Portland, OR
08.2016 - 04.2019
- Assist & coordinate internal parties involved in the loan application process, including mortgage loan officers, underwriters, & realtors
- Gather information for new loan underwriting, including credit reports, tax filings, business entity searches, & title work
- Ensure loan documentation complies with federal & state requirements
Education
Associate’s Degree in Paralegal -
Pioneer Pacific College
Wilsonville, OR.06.2006
Skills
- Computer literate (Microsoft Word, Excel, Office, PowerPoint)
- Excellent Written & Verbal Communication
- Conflict Resolution
- Research Expertise
- Teamwork & Collaboration
- Organization & Time Management
- Social Media Management
- Data Analysis
- Recordkeeping
- Self-Driven
Certification
Licensed Loan Officer Assistant, NMLS ID # 1379246
Timeline
Sr. Marketing Compliance Specialist / Legal Support
Evergreen Home Loans
02.2023 - 10.2023
Licensed Loan Officer Assistant
Green Mortgage NW
02.2021 - 02.2022
Disclosure Desk Specialist / Auditor
Evergreen Home Loans
07.2019 - 02.2021
Licensed Loan Officer Assistant
Green Mortgage NW - Portland, OR
08.2016 - 04.2019
Associate’s Degree in Paralegal -
Pioneer Pacific College
Licensed Loan Officer Assistant, NMLS ID # 1379246
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