ASHLYNN LANGLEY
Virginia Beach,VA
Summary
Patient-oriented clinical coordinator adept at performing staff scheduling, inventorying and ensuring patient care treatment protocols are followed. Organized and coordinated with a strong reputation for maintaining high levels of patient satisfaction. Performs well under stressful situations while providing top tier care. Motivated to help others around me succeed as well as myself.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Coordinator/Orthodontic Assistant
Klar Holmes and Associates
Virginia Beach, VA
02.2023 - Current
- Identified areas requiring improvement or modification based on changes in practice standards.
- Provided guidance and support to my team regarding clinical flow and overall patient care.
- Managed inventory, ordering, third party lab communications and stocks within my office.
- Patient care regarding start treatment, end of treatment, emergencies, ect.
Orthodontic Assistant
Savage Sabol & Visser Orthodontics
Virginia Beach, VA
07.2021 - 02.2023
- Assisted chair side with all appointment types: initial placements, routine maintenance, debonds and invisalign initial deliveries
- Familiar with first phase, comprehensive treatments and orthodontic appliances
- Efficient within the lab such as taking impressions, pouring models, trimming models, 3D printing, working in accordance with third party orthodontic labs and making essix retainers
- Maintained a clean, sterilized and neat work environment
- In charge of sterilization maintenance for two of our four offices
- Efficient in Ortho Track system, front desk phones, patient assistance and scheduling appointments
- Worked in a team with another assistant to create ideas, make videos and posts for patient education and fun for the practice social media
- Took records such as panorex and cephalometric X-rays, photos and iTero scans
- Educate patients on oral hygiene, help them understand their treatment and the procedures happening.
Patient Access Representative
Greene County Health Care
Snow Hill, NC
01.2019 - 01.2021
- Organized and updated files for patients per HIPAA policies and clinic standards, helping minimize errors
- Collaborated with other departments to ensure quality customer service was delivered.
- Supervised scheduling of 20+ patients per day according to patient preferences and physician availabilities
- Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Worked alongside the doctors to help get prescriptions refilled between patients and pharmacies.
Service Clerk
Hall Ford
Elizabeth City, NC
01.2018 - 01.2019
- Handled financial transactions for the service department
- Processed and approved warranties for needed services
- Answered phones, assisted customers and schedule appointments.
Education
Dental Assisting -
NC Dental U
08.2021
General Education Diploma -
College of the Albemarle
07.2019
Externship -
Greene Dental Services
Externship with hands on experience -
East Carolina School of Dental Medicine
Skills
- Ortho Track and Tops software
- Multitasking
- Efficient
- Multidisciplinary team collaboration
- HIPAA Compliance
- Records Management
- Patient Education
- Progress Monitoring
- Unit leadership
- Patient relationship management
- Clinical Supervision
Certification
- X-ray Certified
- Nitrous Oxide Certified
- CPR Certified
Timeline
Clinical Coordinator/Orthodontic Assistant
Klar Holmes and Associates
02.2023 - Current
Orthodontic Assistant
Savage Sabol & Visser Orthodontics
07.2021 - 02.2023
Patient Access Representative
Greene County Health Care
01.2019 - 01.2021
Service Clerk
Hall Ford
01.2018 - 01.2019
Dental Assisting -
NC Dental U
General Education Diploma -
College of the Albemarle
Externship -
Greene Dental Services
Externship with hands on experience -
East Carolina School of Dental Medicine
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