ALEXYS PRINCE
Spring
Summary
Highly detail-oriented Orthodontic Receptionist with hands-on experience in patient care, insurance verification, HIPAA compliance, and orthodontic scheduling systems. Skilled in maintaining smooth patient flow, managing electronic health records (EHR), processing financial transactions, and delivering exceptional front-office support in fast-paced healthcare environments. Recognized for professionalism, organization, and clear patient communication.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Orthodontic Receptionist
Showtime Orthodontics
Houston
01.2025 - Current
- Provide patient care and manage check-ins, scheduling, and patient communications
- Utilize TOPS Ortho software for charting, scheduling, and documentation
- Verify insurance eligibility, process authorizations, and manage financial transactions
- Maintain HIPAA compliance and strict patient confidentiality
- Coordinate efficient patient flow and support clinical staff
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Sales Associate
EarthBound Trading Co.
03.2023 - 04.2025
- Assisted customers, maintained merchandise displays, and resolved issues professionally
- Managed inventory by restocking shelves and organizing displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Provided product knowledge to enhance customer experience and satisfaction.
- Collaborated with team members to maintain a clean and inviting store environment.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Visual Marketing Manager I
Forever 21
01.2022 - 01.2025
- Executed brand-consistent visual layouts and merchandising strategies
- Completed floor sets and supported sales optimization initiatives
- Utilized KPI metrics and led peers during layout transitions
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Supervised a team of marketing professionals, providing guidance and support on projects.
- Coordinated events and promotions to increase in-store traffic and customer loyalty.
- Managed daily store operations and ensured compliance with company policies.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Temp Receptionist
American Aluminum
06.2020 - 11.2022
- Greeted visitors, answered high-volume phone calls, and prepared client appointments
- Maintained organized records, office cleanliness, and internal communications
- Managed front desk operations and greeted visitors at American Aluminum.
- Answered phone calls and directed inquiries to appropriate departments.
- Processed incoming and outgoing mail efficiently for the office.
- Maintained a clean and organized reception area to enhance visitor experience.
Education
High School Diploma -
Parview Baptist
Sulphur, Louisiana 02.2020 - 05.2023
Skills
- Patient Care & Interaction
- Insurance Verification
- EHR Management
- Medical Scheduling
- Orthodontic Terminology
- TOPS Ortho
- HIPAA Compliance
- Patient Communication
- Maintaining Patient Confidentiality
- Telephone Etiquette
- Customer Service
- Office Equipment Proficiency
- Multitasking
- Time Management
- Organizational Skills
- Attention to Detail
- Problem Solving
- Professionalism
- Financial transactions
- Brand promotion
- Effective communication
- Attention to detail
- Office equipment operations
- Schedule management
- Scheduling appointments
- Organization skills
- Documentation and reporting
- Data inputting
- Telephone skills
- Phone etiquette
- Time management
- Front desk operations
- Multitasking and prioritization
Languages
English
Full Professional
Timeline
Orthodontic Receptionist
Showtime Orthodontics
01.2025 - Current
Sales Associate
EarthBound Trading Co.
03.2023 - 04.2025
Visual Marketing Manager I
Forever 21
01.2022 - 01.2025
Temp Receptionist
American Aluminum
06.2020 - 11.2022
High School Diploma -
Parview Baptist
02.2020 - 05.2023