NEVAEH HOWARD
Texasoma Medical Center
Sadler,TX
3
years of professional experience
Detail-oriented professional with experience in medical records, patient care, and pharmacy operations. Knowledgeable in dental terminology, chairside assisting, and HIPAA compliance. Demonstrates strong communication, organizational, and computer skills in managing confidential patient information and insurance verification. Committed to advancing in the medical field while contributing a proactive approach and strong work ethic.
Work History
Medical Records Clerk
1 Year 8 Months- Maintained accurate patient information in medical records systems and verified demographic details.
- Checked patients in and out and supported front-office processes.
- Verified insurance information and entered coverage details into patient records.
- Submitted Prior Authorizations and Pre Determinations when required.
- Processed incoming documentation, ensuring accuracy and timely updates to electronic health record systems.
- Processed medical documentation and paperwork for patient profiles.
- Handled confidential patient information while following HIPAA and privacy requirements.
Customer Service Representative
2 Years 4 Months- Provided friendly, professional service to patients and customers in a pharmacy setting.
- Assisted with prescription pickups and general customer questions.
- Processed payments and handled cash transactions accurately.
- Maintained records and supported administrative tasks while protecting patient privacy.
- Helped maintain an organized, clean, and welcoming pharmacy environment.
- Processed prescription orders accurately using pharmacy management software.
- Preformed Benefit Verifications and documented in Patients charts
- Submitted Prior Authorizations as well as assisted with Appeals and Pre Determinations with Providers office
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Dental Assistant Program
Training included dental assisting, chairside assisting, dental terminology, orthodontics, anatomy, medical imaging, patient interaction, dental reception, and HIPAA.
High School Diploma
Skills
Medical Records & Office Support
HIPAA & Patient Privacy
Insurance Verification
Appointment Scheduling
Patient Interaction
Phone Communication
Billing & Coding
File organization
Microsoft Office Computer & Administrative Skills
Organization & Attention to Detail
Office administration
Patient Care & Interaction
Administrative Support
Collaborative Work
PPE & Safety Procedures
Communication skills
Medical Records Management
ADDITIONAL EXPERIENCE
- Front desk operations
- Client interaction
- Customer retention
- Typing
- Microsoft Word, Excel, Outlook & PowerPoint
- Task prioritization
Timeline
Medical Records Clerk
Texasoma Medical Center
01.2024 - 09.2025Read More
Customer Service Representative
Axtell Rite-Value Pharmacy
04.2022 - 08.2024Read More
S&S High School
High School Diploma
Read More
Dallas Dental Assistant School
Dental Assistant Program
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