ASHLYNN MIEDEMA
Grand Rapids,MI
Summary
Detail-oriented healthcare professional with hands-on experience in dermatology, aesthetic procedures, and surgical care. Skilled in providing personalized patient care and supporting clinical procedures in fast-paced environments. Committed to creating exceptional patient experiences while maintaining high standards of safety, professionalism, and clinical care.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Medical Assistant
West Michigan Dermatology
Grandville, MI
01.2026 - 05.2026
- Executed clinical triage for incoming patient concerns, assessing symptoms and collaborating with providers to determine appropriate care and follow-up.
- Managed patient communications through phone, email, patient portal, and secure messaging while providing clear and professional support.
- Communicated provider recommendations, treatment plans, and follow-up instructions to patients accurately and compassionately.
- Processed prior authorizations, referrals, and laboratory orders while maintaining accurate documentation and clinical workflows in ModMed EHR.
Medical Assistant
The Derm Institute of West Michigan
Caledonia, MI
10.2022 - 12.2025
- Provided clinical support for cosmetic treatments, including neuromodulators, dermal fillers and Sculptra.
- Assisted providers with biopsies and surgical procedures, including patient preparation and post-procedure care.
- Performed chemical peels according to established protocols and provided pre- and post-procedure education.
- Educated patients on skincare and cosmetic products based on individual needs and treatment goals.
- Recognized for strong cosmetic product knowledge and sales performance, including winning cosmetic product sales competitions.
- Delivered personalized patient care while accurately documenting patient information and treatment details.
- Assisted with patient intake, room preparation, sterilization, and maintaining an organized clinical environment.
Education
Hospitality Management
Grand Valley State University
Allendale, MI08-2018
Skills
- Cosmetic Procedure Support
- Neuromodulator, Filler & Sculptra Support
- Chemical Peel Administration
- Surgical & Biopsy Assistance
- Patient Preparation & Post-Procedure Care
- Skincare & Cosmetic Product Education
- Cosmetic Product Sales
- Patient Triage & Care Coordination
- Clinical Documentation & Charting
- EMR/EHR: ModMed EMA & EZDerm
- Patient Communication & Education
Certification
- Certified Dermatology Medical Assistant
Timeline
Medical Assistant
West Michigan Dermatology
01.2026 - 05.2026
Medical Assistant
The Derm Institute of West Michigan
10.2022 - 12.2025
Hospitality Management
Grand Valley State University