Ashlynn Mitchell
Zephyrhills,Fl.
Summary
Goal-driven Account Manager with over 7 years of experience and positive track record in client retention while increasing revenue year-over-year. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
10
10
years of professional experience
Work History
Receptionist
QPWB Law Firm
1 2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assist Office Admin with small projects
- Manage and sort mail
- Manage conference room bookings
Assistant Store Manager
Torrid
04.2021 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Received and sorted incoming inventory to ensure proper placement on sales floor
Client Account Manager
Ministry Brands
05.2016 - 05.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed a diverse portfolio of 50 to upwards of 400 clients at times for optimal account growth and retention over a span of 6 years
- Conducted monthly and quarterly business reviews with clients to assess progress towards objectives while identifying additional areas of potential collaboration or support
- Perform monthly and weekly reports to collect data on client accounts to anticipate their needs, build client retention and revenue
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Collaborated with other departments for applicable products, services, software, and logistics.
- Answer incoming calls, and emails to provide prompt prompt and excellent support to clients
- Assisted in small projects within the department and to assist other departments
Front Desk Clerk
Ramada
03.2015 - 03.2016
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Sales Associate
Target
10.2014 - 04.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05.2011
Skills
- Data Entry
- Telephone skills
- File Management
- Office Management
- Account Management
- Attention to Detail
- Organizational Skills
- Event Planning and Critical Thinking
- Client Base Retention
- Upselling Strategies
Timeline
Assistant Store Manager
Torrid
04.2021 - 11.2022
Client Account Manager
Ministry Brands
05.2016 - 05.2022
Front Desk Clerk
Ramada
03.2015 - 03.2016
Sales Associate
Target
10.2014 - 04.2015
Receptionist
QPWB Law Firm
1 2023 - Current
High School Diploma -
Zephyrhills High School
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