ASHLYNN SANDERS
Houston,TX
Summary
Results-oriented and highly self-motivated individual with a proven track record of success in fast-paced environments. Skilled in effective communication and successful project development, ensuring smooth flow of communication between employees and management. Experienced in customer relations and driving financial productivity. Ready to leverage eight years of management experience to make a significant contribution.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
First National Bank Texas/ First Convenience Bank
08.2016 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Generated financial and operational reports to assist management with business strategy.
- Implemented process improvements to increase productivity.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed sales strategy to meet established sales objectives.
Host and Server
McCormick & Schmick’s
03.2015 - 10.2016
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills, and accepted payments.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor of Arts -
Texas Southern University
Houston, TX12.2023
Skills
- Relationship building and management
- Audit preparation
- Financial Product Sales
- Financial software
- Customer Retention
- Staff Management
- Staff education and training
- Regulatory Compliance
- Operational Efficiency
- Cash Handling
Timeline
Assistant Branch Manager
First National Bank Texas/ First Convenience Bank
08.2016 - Current
Host and Server
McCormick & Schmick’s
03.2015 - 10.2016
Bachelor of Arts -
Texas Southern University