Ashlynn Seely
Fargo,ND
Summary
Experienced and enthusiastic associate with over 5 years of experience in Customer Service. Excellent reputation for resolving problems and upholding positive team dynamic. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new workplace.
Overview
6
6
years of professional experience
Work History
IRA Specialist
Ascensus Retirement Services
Fargo, ND
02.2017 - Current
- Directed and supervised team of 4 employees and helped refine their skills and knowledge by training and mentoring individuals with lagging skills.
- Held weekly meetings to review team performance, relevant issues and give updates on goals to be reached.
- Audited team performance and to ensure compliance with department procedures and policies.
- Took responsibility for all escalated issues as they arose and worked closely with managers to determine how to resolve them.
- Took an active role in business conversions which involved taking on blocks of business that doubled work load.
- Maintained energy and enthusiasm while taking on additional job duties during unexpected backlog, resulting in meeting project target date.
- Perfected skills in using Excel, Microsoft Word, and other solution programs.
Direct Support Professional
Goodwill Easter Seals
Fargo, ND
01.2016 - 04.2017
- Provided compassionate and client-focused care to cultivate well-being.
- Assisted with daily living activities, running errands and household chores.
- Led group recreational activities for enhanced patient outcomes.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Bachelor of Science - Business; Emphasis in Human Resources
North Dakota State University
Fargo, ND06.2016
Skills
- Critical Thinking
- Excellent Communication
- Training and Development
- Committed Team Member
Accomplishments
United Way Campaign Coordinator
Activity Committee Leader
Timeline
IRA Specialist
Ascensus Retirement Services
02.2017 - Current
Direct Support Professional
Goodwill Easter Seals
01.2016 - 04.2017
Bachelor of Science - Business; Emphasis in Human Resources
North Dakota State University