JARRED BYRD
Bonita Springs,FL
Summary
An approachable leader with the best interests of the student body at heart. Organized scheduler with the ability to manage competing obligations and projects. Creative program designer with exceptional presentation planning skills and the ability to lead engaging discussions about important topics. Role model with impeccable grade point average and involvement in school clubs, sports, and organizations. Efficiently disseminates information to students in all social groups. An outgoing representative with connections in a diverse array of clubs and programs.
Overview
37
37
years of professional experience
1
1
Certificate
Work History
IRA Specialist
PNC Bank
Remote, FL
08.2022 - Current
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Kept client financial plans optimized for current market trends and economic conditions.
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes
Customer Care Center
PNC Bank
Remote, FL
01.2022 - 08.2022
- Resourcing and presented results Conducted research, gathered information from multi
- Resolved problems, improved operations, and provided exceptional service Computer smelly markers
- Responded to customer calls and emails to answer questions about products and services
- Escalated complicated customer account issues to supervisors and helped desk workers take
- Documented and detailed calls and complaints using call center's CRM database
- Maintained and managed customer files and databases
- Managed department call volume and coordinated department schedules to maximize coverage during peak hours
Branch Sales and Service RTT(MLO)
PNC Bank
Bonita Springs, Florida
11.2021 - 01.2022
- That means Informing customers of sales and promotions to build a customer base, boost traffic and increase customer loyalty.
- Reviewed demand deposit profitability analysis and outlined strategies to bring unprofitable accounts back to profitable status.
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
- Planned portfolio growth by aligning business plans with departmental budgets and management objectives.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Communicated client satisfaction trends and product usage to marketing, sales, and product development groups.
- Informed customers of sales and promotions to build a customer base, boost traffic, and increase customer loyalty.
Funeral Director/ Crematory Operator
Shikany's Bonita Funeral Home
Bonita Springs, Florida
10.2018 - 11.2021
- Embalm remains for burial and process and package remains before, during, and after cremation.
- Oversaw funeral home finances, received and deposited payments, and kept books.
- Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged transportation between sites for remains, mourners, pallbearers, and members of the clergy.
- Met with families of deceased to discuss funeral service requests, disposition of remains, and pricing.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Picked up deceased at private homes, hospitals, and county morgues.
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Conducted more than 700 funerals, visitations, and memorial services over course of 12 months.
Ballroom Dancing Instructor
Dance With Me USA
New York, NY
04.2016 - 10.2018
- Coaching, Competition Performance, Mentoring, Backstage Handling, Continuing Education, Physical Proficiency Led dance classes for individual and group sessions.
- Taught various ballroom styles and coached students on form, technique, movement, and partnership.
- Trained in American Smooth & Rhythm, International Latin & International Standard, American and International styles, and nontraditional ballroom dances.
- Performed ballroom shows nationally.
- Trained with lead instructors for “Dancing With Stars.”
- Taught groups of up to 50 couples, with a particular focus on timing, footwork, and a variety of styles.
- Managed team of 12 employees, overseeing hiring, training, and professional growth of employees.
Business Partner
Epiphany Bakery
Naples, FL
02.2014 - 04.2016
- Business Leadership, Project Management, Purchasing, Item Selection, Product Creation, Team Leadership, Hiring, Training, Finance Established a small storefront for the gluten-free bakery from the ground up.
- Collaborated with a partner on business schedule, recipes, and marketing.
- Surveyed farmer's markets for fresh, local products to be used in recipes.
- Hired, trained, and oversaw team.
- Secured financing, investors, and conducted marketing research to grow the business.
- Developed work plans, gathered and synthesized data, led analyses, and implemented recommendations to define, structure, and execute strategic and operational initiatives.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Infused and drove diversity practices into company culture, values, and engagement initiatives to foster an environment of inclusion and support.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
Tile Assistant
Stephenson Ceramic Tile & Wood Floors
Naples, Florida
01.2013 - 01.2016
- Determined and implemented the best layouts for each design.
- Educated customers on the procedure, pricing, and labor hours.
- Led a team of 20 tile layers and trained all new members.
- Consistently slashed time on projects.
- Readied surfaces for smooth installations by removing damaged materials and correcting minor imperfections.
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Auto Mechanic Technician
Dan's Auto
Bonita Springs, Florida
05.2010 - 02.2014
- Team and Staff Management, Troubleshooting, Client Satisfaction Mentored and trained staff.
- Accurately diagnosed vehicles using proper equipment.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Supervised and mentored 12 team members and facilitated daily service operations to drive business growth.
Customer Service Associate/Manager
Publix Supermarkets
Naples And Bonita Springs, Florida
10.2002 - 05.2010
- Proposal Creation, Customer Satisfaction, Inventory Management, Work Scheduling, Team Leadership Addressed customer concerns and assisted customers with shopping needs.
- Mentored staff, assigned duties, and created work schedules.
- Conducted time management studies and proposed changes to leadership to expedite procedures.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped an average of 100 customers every day by approaching conversations with a positive attitude and focusing on customer satisfaction.
Figure Skater and Skating Instructor
TECO Arena
Estero, FL
02.1999 - 04.2013
- Prepare students for amateur and professional competitions and matches.
- Perform ice shows nationally.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Choreographed programs to prepare skaters for competitions and advancement testing.
- Adjusted coaching techniques to highlight the strengths and weaknesses of each individual athlete.
- Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions.
- Gave on and off-ice training to help aid athletes in proper stretching and training regimens.
- Direct, encourage, and motivate students, providing guidance on technique, nutrition, and motivation.
- Planned, organized, and conducted 6 practice sessions per 45 min.
Education
High School Diploma -
North Atlantic Regional High School
Lewiston, Maine05.2003
Skills
- Empathetic
- Performance experience
- Training & Development
- Effective leader
- Negotiation
- Consulting
- Fundraising
- Business planning
- Public speaking
- Relationship-Building
- Organization and Time management
- Business Development
- Mediation
- Mentoring
- Customer consultation
Additional Information
- Award-winning, dedicated Dance Instructor/Team Leader/Director with expertise mentoring students and staff, maintaining technical knowledge and talent, and performing to the best possible ability. Related skills and experience include: Professional Instruction: Gold-medal winner for figure skating and ballroom dancing, and winner for Sunshine State Games four years in a row for single and pair figure skating. Passionate about introducing professional experience and high-caliber performance to the next generation. Team Leadership: Hire and train teams to perform a variety of tasks, including manual labor, customer service, and evaluating and addressing customer needs. Visual Expertise: Extensive history arranging and creating designs and layouts to achieve customer satisfaction. Eye for clean and artistic design, applicable to analog and digital environments. Achievements / Strengths: Encouraging and collaborative with excellent, clear communication skills. Versatile worker, able to perform several responsibilities at one position and teach same responsibilities to junior employers continued…
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
IRA Specialist
PNC Bank
08.2022 - Current
Customer Care Center
PNC Bank
01.2022 - 08.2022
Branch Sales and Service RTT(MLO)
PNC Bank
11.2021 - 01.2022
Funeral Director/ Crematory Operator
Shikany's Bonita Funeral Home
10.2018 - 11.2021
Ballroom Dancing Instructor
Dance With Me USA
04.2016 - 10.2018
Business Partner
Epiphany Bakery
02.2014 - 04.2016
Tile Assistant
Stephenson Ceramic Tile & Wood Floors
01.2013 - 01.2016
Auto Mechanic Technician
Dan's Auto
05.2010 - 02.2014
Customer Service Associate/Manager
Publix Supermarkets
10.2002 - 05.2010
Figure Skater and Skating Instructor
TECO Arena
02.1999 - 04.2013
High School Diploma -
North Atlantic Regional High School
Certification
NMLS ID 2280089
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