Jerry W. Smith

My position required and allowed me to help our members fill out IRA forms and educate them on filing things properly. So i ensured to protect business needs and provide excellent customer service that complies with all regulations.

Once the forms were filled out it was my job to review each form in great detail to ensure accuracy.

Took inbound calls to help for any reason and made outbound calls to follow up or when necessary.

Was in charge of inventory to make sure we can ensure less shrinkage while being able to meet supply and demand.

Constantly facing the department so that it looked full and enticing to the customers.

Providing excellent customer service and leading my team.

Organized research materials, maintaining a well-ordered workspace conducive to productivity.

• Reduced errors in title examinations through diligent verification of property records and legal descriptions.
• Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
• Enhanced client satisfaction by providing accurate and timely title reports and documentation.
• Expedited closings by efficiently preparing all necessary documents for finalization ahead of schedule.
• Contacted appropriate agencies to complete searches, order records, and obtain documents.
• Examined and verified [Number] titles weekly.

• Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
• Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
• Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Drove and Manged a team of 6 trucks, running under my authority.