Ashlynn Sullivan
South Lyon,MI
Summary
Proven leader with experience in staff management and customer relationship management at Texas Roadhouse Restaurant. Excelled in team development, strategic planning, and problem resolution, enhancing customer satisfaction. Skilled in verbal communication, managing multiple priorities, with strong organizational skills.
Overview
2
2
years of professional experience
Work History
LAD (Manager) (Leader at the Door)
Texas Roadhouse Restaurant
05.2023 - Current
- Managed the Hosts and the Bussers to make sure everything is orderly and running smoothly.
- Schedule breaks for staff
- Organize large parties
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Staff Member
Rollin Stone Wood Fired Pizza
05.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Education
High School Diploma -
South Lyon High School
South Lyon, MI06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Negotiation
- Customer Service
- Decision-Making
- Problem Resolution
- Teamwork and Collaboration
- Team Development
- Staff Training
- Scheduling and Coordinating
references
Available upon request
Timeline
LAD (Manager) (Leader at the Door)
Texas Roadhouse Restaurant
05.2023 - Current
Staff Member
Rollin Stone Wood Fired Pizza
05.2022 - 05.2023
High School Diploma -
South Lyon High School