Ashlynn Singleton
Fort Worth,TX
Summary
Dynamic professional with a proven track record at The Home Depot, enhancing customer experiences and leading cross-functional teams. Excelled in customer empathy and driving engagement, achieving notable improvements in client satisfaction. Skilled in creative thinking and team leadership, consistently fostering growth and operational excellence. Committed to self-development and effective time management.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Motivational leader skilled at building relationships with customers and associates and senior management.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
The Home Depot
12.2020 - Current
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Perform duties and provided service in accordance with established operating procedures and company policies.
- Handle complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Certified Nurse Aide
Cedar Bluff Assisted Living and Memory Care
12.2019 - 12.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Phlebotomy Certification - Health Care
Lone Star Phlebotomy
228 NE Wilshire Blvd H, Burleson, TX 7602808-2021
Nurse Aide Certification - Health Care
Faith Forward Nurse Aide Training Academy
4772 Little Rd, Arlington, TX 7601703-2020
Skills
- Customer feedback management
- Cross-functional collaboration
- Customer empathy
- Driving Engagement
- Time management abilities
- Driving Results
- Self Development
- Planning and Aligning
- Creative thinking
- Interpersonal skills
- Team leadership
Timeline
Customer Experience Manager
The Home Depot
12.2020 - Current
Certified Nurse Aide
Cedar Bluff Assisted Living and Memory Care
12.2019 - 12.2020
Phlebotomy Certification - Health Care
Lone Star Phlebotomy
Nurse Aide Certification - Health Care
Faith Forward Nurse Aide Training Academy
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