Ashnie Saint Germain
Fort Lauderdale
Summary
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing, and optimizing procedures. Specializing in operations and dedicated to maximizing quality.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Quality Analyst
Teleperformance USA
Fort Lauderdale
08.2025 - Current
- Analyzed quality data to identify trends and areas for improvement.
- Conducted regular audits to ensure compliance with company standards.
- Collaborated with cross-functional teams to address quality issues effectively.
- Reviewed processes to enhance efficiency and accuracy in operations.
Customer Service Representative
Teleperformance USA
Fort Lauderdale
03.2025 - 08.2025
- Provided exceptional customer service through effective communication and active listening.
- Resolved customer inquiries using company knowledge base and support tools.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Assisted customers with product information and troubleshooting issues effectively.
Cashier/ Assistant Manager
Rita’s Italian Ice and Frozen Custard
Fort Lauderdale
08.2023 - 01.2025
- Assisted in training new cashiers on customer service best practices.
- Managed cash register operations to ensure accurate transactions and customer satisfaction.
- Coordinated inventory management and restocking of supplies for smooth operations.
- Maintained cleanliness and organization of the front-of-house area for optimal presentation.
Front Desk Receptionist
First Class Hearing
Fort Lauderdale
05.2024 - 08.2024
- Greeted clients warmly and directed them to appropriate services at First Class Hearing.
- Managed appointment scheduling and maintained organized front desk operations.
- Handled incoming calls, addressing inquiries and providing accurate information.
Education
South Plantation High School
Fort Lauderdale, FLSkills
- Customer relationship management
- Inventory management
- Team leadership
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Data analysis
- Quality assurance
- Compliance auditing
Languages
English
Native/ Bilingual
Haitian- Creole
Native/ Bilingual
Timeline
Quality Analyst
Teleperformance USA
08.2025 - Current
Customer Service Representative
Teleperformance USA
03.2025 - 08.2025
Front Desk Receptionist
First Class Hearing
05.2024 - 08.2024
Cashier/ Assistant Manager
Rita’s Italian Ice and Frozen Custard
08.2023 - 01.2025
South Plantation High School