Summary
Overview
Work History
Education
Skills
Websites
Technical And Travel Systems
Timeline
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Jessica L. Gibson

Chicago,IL

Summary

Multidisciplinary professional with over 10 years of technical and analytical experience across manufacturing, quality assurance, and global travel. Founder of Cygne D’Opale Luxury Wellness, a boutique travel and wellness brand curating transformative travel experiences for luxury, corporate, and wellness clients. Currently working as a Quality Analyst at Ferrara Candy Company, bringing precision, systems thinking, and customer-first troubleshooting into every environment. Highly skilled in global travel platforms, user support, compliance, and technical diagnostics. Ready to bring a unique blend of service excellence, tech fluency, and cross-functional problem-solving to American Express Global Business Travel.

Overview

12
12
years of professional experience

Work History

Quality Analyst

Ferrara Candy Company
Bellwood, USA
11.2024 - Current
  • Ensure all candy products meet strict quality standards for freshness, consistency, and compliance before public distribution.
  • Conduct quality inspections and resolve real-time production issues to prevent defects and preserve brand integrity.
  • Collaborate with production and sanitation teams to uphold compliance and safety regulations.
  • Maintain digital records and audit logs for traceability and inspection readiness.

Founder | Luxury Travel & Wellness Consultant

Cygne D’Opale Luxury Wellness
Remote
01.2016 - Current
  • Founded a boutique travel and wellness company serving high-end and corporate clientele with curated global experiences.
  • Booked and managed trips using Sabre, Amadeus, VAX VacationAccess, and Expedia TAAP, troubleshooting vendor issues and tech errors.
  • Delivered client support and issue resolution across digital platforms, mirroring help desk operations.
  • Built internal systems, SOPs, and agent onboarding processes to scale business operations.
  • Maintained a 98% client satisfaction rate through personalized support, strategic partnerships, and systems optimization.

Laboratory Technician

American Crystal Sugar
Moorhead, USA
11.2016 - 07.2024
  • Diagnosed equipment and system errors using lab-based diagnostic tools and troubleshooting protocols.
  • Designed and implemented testing processes that increased productivity by 10%.
  • Collaborated with engineers to identify production issues and improve workflow consistency.
  • Ensured compliance with quality standards and maintained detailed technical documentation.

Hostess

Olive Garden
Fargo, USA
04.2013 - 11.2016
  • Delivered top-tier customer service under pressure, resolving guest concerns with professionalism and efficiency.
  • Trained new team members and managed real-time operational flow, sharpening leadership and communication skills.

Education

Master of Arts - Creative Writing

Southern New Hampshire University
04.2022

Bachelor of Arts - Creative Writing

Minnesota State University Moorhead
05.2009

Skills

  • Technical Troubleshooting & Diagnostics
  • Quality assurance
  • Testing methodologies
  • Compliance checks
  • Customer relationship management
  • Process improvement
  • GDS Platforms: Sabre
  • GDS Platforms: Amadeus
  • GDS Platforms: VAX
  • GDS Platforms: Expedia TAAP
  • Quality Control & Regulatory Compliance
  • CRM & Booking Software
  • Client Escalation & Tech Support
  • Root Cause Analysis
  • SOP Creation & Workflow Optimization
  • Remote Systems Support
  • High-Touch Customer Experience
  • Business Operations & Cross-Functional Collaboration

Technical And Travel Systems

Sabre, Amadeus, VAX, Expedia TAAP, TravelJoy, ClientBase, Dubsado, Trello, ZenDesk, LIMS, Microsoft Office Suite, Google Workspace, Slack, Zoom, Teams, Compliance, Troubleshooting, Digital Systems, Documentation, Client Care

Timeline

Quality Analyst

Ferrara Candy Company
11.2024 - Current

Laboratory Technician

American Crystal Sugar
11.2016 - 07.2024

Founder | Luxury Travel & Wellness Consultant

Cygne D’Opale Luxury Wellness
01.2016 - Current

Hostess

Olive Garden
04.2013 - 11.2016

Master of Arts - Creative Writing

Southern New Hampshire University

Bachelor of Arts - Creative Writing

Minnesota State University Moorhead

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Jessica L. Gibson