Tonya Winston

• Provide advanced technical troubleshooting support for CCTV, access control, and alarm systems
• Analyze incidents in real time to identify risks and implement mitigation strategies
• Support and coordinate field technicians across multiple customer locations
• Serve as central communication hub between technicians, vendors, and clients
• Monitor systems to detect anomalies and prevent security threats
• Maintain detailed documentation and reporting with strong attention to detail
• Analyzed data trends to inform strategic decision-making processes
• Developed comprehensive reports for senior management, enhancing visibility on performance metrics
• Increased customer satisfaction by analyzing feedback and implementing necessary changes.

• Provided real-time operational and technical support to field personnel
• Dispatched and coordinated response to service calls and incidents
• Troubleshoot CCTV, access control, and alarm systems
• Acted as central communication hub across teams
• Monitored systems and prioritized incoming service requests
• Coordinated vendors and maintained detailed system logs
• Monitored security systems and processed alarms to ensure rapid incident response.
• Coordinated communication between field personnel and command center for efficient operations.

• Managed security operations and dispatch coordination

• Supported troubleshooting of security systems

• Coordinated personnel and monitored surveillance systems

• Supervised daily operations ensuring compliance with security protocols and company policies.
• Trained and mentored team members to enhance service delivery and operational efficiency.
• Coordinated schedules, optimizing workforce allocation based on demand and availability.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.

• Diagnosed and resolved technical issues for residential and business customers.
• Installed, maintained, and repaired telecommunications equipment and systems.
• Collaborated with cross-functional teams to enhance service delivery processes.
• Trained new technicians on tools, safety protocols, and company procedures.
• Conducted routine inspections to ensure compliance with regulatory standards.
• Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.