Malik Doumbia
New York,USA
Summary
Technically adept security professional transitioning into the IT and cybersecurity field, with hands-on experience monitoring enterprise systems, troubleshooting technical issues, and maintaining operational integrity in high-pressure environments. Skilled in system configuration, real-time incident response, and cross-team communication, I bring a strong foundation in both technology and security best practices. Known for quickly adapting to new tools and processes, I am committed to continuous learning and applying my technical expertise to safeguard and optimize modern systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Operations Center Analyst
Foot Locker
New York, New York
07.2025 - Current
- I keep critical security systems running smoothly—from programming Genetec VMS and Ccure access control to troubleshooting CCTV networks, intrusion alarms, and other integrated platforms. In the SOC, I handle everything from remote software installs and system configurations to rapid technical diagnosis and escalation during major incidents. I work hands-on with security technology to ensure uninterrupted operations, accurate video review and distribution, and swift law enforcement coordination when needed. Whether configuring systems, solving technical issues, or delivering concise updates to leadership, I stay focused on protecting people, property, and data. I’m committed to staying ahead of the curve with ongoing training and certifications, blending my technical expertise with a strong understanding of real-world security needs.
Security Guard
Foot Locker
New York, NY
11.2023 - Current
- Monitored security systems and reported suspicious activity, supporting incident response protocols.
- Collaborated with management to ensure system integrity and customer safety, reinforcing troubleshooting and communication skills.
- Logged and documented security incidents with attention to detail and discretion.
Security Guard
Alante Security Group
New York, NY
06.2023 - 09.2023
- Conducted safety checks and hourly patrols in a shelter environment.
- Used fire safety protocols and basic emergency procedures, including device inspection and hazard identification.
Food Service Worker
Sweetgreen
New York, NY
09.2022 - 05.2023
- Operated POS systems and ensured uptime of ordering systems.
- Delivered exceptional customer service while learning to multitask in fast-paced environments.
Cashier / Maintenance / Kitchen Staff
McDonald's
New York, NY
02.2022 - 06.2022
- Rotated across store roles including order taking, device handling, kitchen operations, and customer engagement.
- Demonstrated adaptability and fast learning—essential for entry-level IT roles.
Education
Bachelor of Science - Computer Science
Lehman College
Bronx, NY05.2026
Skills
- Java and JavaScript
- HTML/CSS proficiency
- GitHub expertise
- Windows OS familiarity
- Microsoft Office Suite mastery
- Excel and Word skills
- PowerPoint presentations
- Technical troubleshooting
- Hardware setup knowledge
- Help desk support
- Network basics understanding
- LAN/Wireless configuration
- Communication skills
- Customer service excellence
- Time management efficiency
- Team collaboration ability
- Problem-solving aptitude
Certification
- Completed Cybesion Academy's Mentorship Program in CyberSecurity
- Security Guard License, F02 Certified, 2026-12-31
Additional Work History
- Store Associate, D'Agostinos
- Youth Mentor, Police Athletic League
- Cashier, Bakayoko and Son Market
- Maintenance, NYCHA via Summer Youth Program
Volunteer And Leadership
- Assisted in classroom supervision and group activity planning
- Demonstrated leadership and communication under pressure—valuable in IT support and customer service roles
Relevant Keywords
- Help Desk Support
- Troubleshooting
- Technical Support
- Hardware
- LAN/Wireless
- Customer Service
- Information Technology
- Firewalls
- Communication Skills
- Windows OS
Languages
English
Native/ Bilingual
French
Limited
Timeline
Security Operations Center Analyst
Foot Locker
07.2025 - Current
Security Guard
Foot Locker
11.2023 - Current
Security Guard
Alante Security Group
06.2023 - 09.2023
Food Service Worker
Sweetgreen
09.2022 - 05.2023
Cashier / Maintenance / Kitchen Staff
McDonald's
02.2022 - 06.2022
Bachelor of Science - Computer Science
Lehman College