Ashontaye Gadson

• Oversaw daily cash handling and inventory management processes.
• Trained and mentored team members on operational procedures and customer service excellence.
• Ensured compliance with gaming regulations and internal policies to maintain operational integrity.
• Streamlined transaction processing through implementation of improved workflows and technology use.
• Assisted in resolving customer inquiries and disputes, enhancing overall guest satisfaction levels.
• Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
• Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
• Conducted employee training workshops on topics such as fraud prevention, cash handling best practices, and customer service techniques to improve overall team performance.
• Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
• Maintained a secure environment within the cage area by adhering to security protocols and conducting regular surveillance checks.
• Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
• Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
• Improved team collaboration, fostering an open line of communication between cage supervisors, managers, and frontline staff.

• Managed patient scheduling and appointment coordination for efficient clinic operations.
• Ensured accurate maintenance of electronic health records using advanced medical software.
• Assisted in processing referrals, improving patient access to specialized care services.
• Provided comprehensive support to healthcare teams, facilitating seamless communication between departments.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.

• Operated production machinery to ensure efficient workflow and maintain quality standards.
• Assisted in training new team members on equipment handling and safety protocols.
• Monitored production processes, identifying and resolving issues to minimize downtime.
• Collaborated with cross-functional teams to streamline operations and enhance productivity.
• Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
• Assembled products according to changing daily work orders and specific customer needs.

• Answer patient questions with empathy and
understanding via text, email, and phone
• Execute processes to complete the patient consultation
and order
• Meet performance metrics to ensure a positive patient experience
• Liaise with physician team on patient medication and
patient questions
• Handle insurance related questions and issues then
resolving them by working with our partners
• Provide constructive feedback so the patient experience
is always improving

• Developed and executed innovative culinary recipes to enhance menu offerings.
• Streamlined food preparation processes, improving kitchen efficiency and workflow.
• Collaborated with cross-functional teams to ensure high-quality food presentation and service.
• Conducted regular inventory assessments to maintain optimal stock levels and minimize waste.
• Adhered to food safety regulations, ensuring compliance across all kitchen operations.
• Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.